Citrix-VDI Engineer L2

About the role

Job Description: As a Citrix-VDI L2 Engineer of his/her team, he/she: Support on all escalated incidents from L1. Tasks and alert management. Change management - Preparation of roadmaps, execution of RFC. End to end support for Citrix, VDI. Service improvement contributions. Problem tickets task actions. Assign incidents and tasks in timely manner via ticketing tool. Animates the team to encourage collaboration and sharing of best practices. Has a role in supporting technical skills development and provides training when required. Documents, reviews, maintains and shares relevant technical information to the team. Provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA. Implements and develops improvements based on LEAN-CA-CIB best practices. Focuses on automation and optimum use of the team to improve efficiency. Reviews technology changes to identify potential risks. As an experienced professional in Citrix- VDI Services, he/she: Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise. Is aware of the global IT structure so that he/she anticipates interrelationships within the organization. Guarantees the production readiness for day-to-day operations. Is available and able to drive technically severity incidents that occur within the scope of their role. Actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations. Perform health checks as defined and take respective actions. Responsible for service request, change, escalated incidents and other tasks. Maintain programmable code outlined in technical instructions and specifications for operating systems. As a member of ISAP/ITS, he/she: Facilitates collaboration and spread of information from and to the team. Participates to the department's activities including brainstorming. Team building and other team or transversal actions, fosters innovation mindset, contributes to ISAP/ITS global branding and communication. Focus on automation and optimum use of the team to improve efficiency. Requirement: Minimum 7~10 years of experience in managing an Enterprise Citrix environment, preferably in financial sector. Microsoft and Citrix certification such as MSCA and CCA is preferred. Strong experience with CVAD 7.x, PVS, Windows 2016/22 environment and latest versions of the product. Experience with Provisioning Services on Windows 2016, Hyper-V and NetScaler/ADC. In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience and a strong understanding of network concepts. In-depth working knowledge of Altiris deployment tools, Appsense/Ivanti and Visual Basic, Powershell scripting. Prior working experience with Virtualization, VDI management and application packaging will be highly advantageous. Must be able to perform in 24 x 7 environment and to attend to on-call basis whenever required. Customer service oriented, able to work in a dynamic and fast paced environment. Excellent communication, interpersonal and troubleshooting skills. Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously. Education Requirements: At least a Bachelor's degree in Computer Science, Information Technology, Programming & Systems Analysis and Science (Computer Studies).

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