InP - Deposit/Loan Operations Analyst II

Responsibilities

• Reviews, analyzes, and interprets correspondence related to account maintenance.
• Ensures loan applications comply with governmental regulations and requirements by reviewing complex legal documents and regulatory requirements (Loan Operations Analyst).
• Performs quality control on new and existing loans using internal reports and loan documentation to verify data input is correct and documents accurate and in regulatory compliance. (Loan Operations Analyst).
• Communicates professionally with clients and third parties through multiple channels (phone, email, workflow tools).
• Researches and resolves internal and externally submitted account questions and problems.
• Performs high risk task processing including maintenance on accounts having regulatory or monetary implications, e.g., payment/research corrections, credit bureau dispute research, Reg Z disputes, loan payoff processing, fee processing, loan modifications. (Loan Operations Analyst).
• Meets production standards for account servicing tasks:
• Completes account maintenance.
• Processes loan payoff requests. Processes paid loans.
• Follows up on insurance information, and processes insurance on accounts.
• Processes payments and payment exceptions.
• What you bring:
• Knowledge of the company's products, services and business operations to enable resolution of customer inquiries
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment
• What we offer you:
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
• A broad range of professional education and personal development possibilities - FIS is your final career step.
• A competitive salary and benefits a variety of career development tools, resources and opportunities.
• Privacy Statement
• FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
• Sourcing Model
• #pridepass

Additional Information

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

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Company Intel

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