Partner Success Executive (LT)

About the role

We are hiring a Partner Success Executive to join our Partnerships team in Paris ! Wellhub is officially expanding into France, and you will join a high-impact team at the forefront of this new venture! As one of the first Partner Success Executives in the country, you will play a key role in managing and nurturing relationships with our first fitness and wellness partners in the region. You will be responsible for driving strong partner retention, adapting our global approach to the French market, and building a sustainable partner network from the ground up. This is a rare opportunity to take on real ownership from day one, support and grow new partnerships across the region, and contribute directly to our long-term success in France. This is a hybrid role, requiring a minimum of two days per week in our Paris office.

Responsibilities

• Build and maintain long-term relationships with our first French fitness partners, working closely with decision-makers to ensure strong engagement within the Wellhub ecosystem, with a strong focus on retention during this early stage.
• Manage onboarding and ongoing support via Zendesk, acting as the main point of contact for partners using our platform for the first time.
• Proactively review and renegotiate commercial and non-commercial conditions with partners, contributing to the long-term sustainability and profitability of the network.
• Coordinate with Customer Experience and Finance teams to resolve local issues and booking friction, ensuring a smooth experience for both partners and users.
• Identify at-risk partners early and implement creative strategies to improve retention, supporting a strong retention rate across our first wave of partners.
• Act as a key source of market feedback, helping adapt support workflows and FAQs to the needs of French gym owners and local market specifics
• Contribute to regional projects to improve commercial tools and partner conditions, supporting contract renewals and ongoing optimization as the network scales.
• Represent our mission in your day-to-day work, encouraging partners to prioritize wellbeing and creating a positive, professional experience aligned with Wellhub's core values.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

• You have 1+ year of experience in user-facing or partner-facing roles such as Account Management, Customer Success, or Support.
• You communicate confidently in French (native level) and fluently in English.
• You are comfortable managing a high volume of calls and video interactions, and enjoy staying close to partners.
• You are able to handle challenging conversations around contract terms and turn them into constructive outcomes.
• You're proactive, curious, and comfortable working in a fast-moving, evolving environment.
• You thrive on building processes from scratch and take ownership of your work.
• You are motivated by targets and take pride in maintaining strong retention and partner satisfaction.
• You are familiar with tools such as Zendesk, Salesforce, and Excel (a plus).
• You are passionate about networking and building meaningful professional relationships.
• You enjoy working as part of a team and contributing to a positive, collaborative environment.
• We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team.
• WHAT WE OFFER YOU
• With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:
• WELLHUB: Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation,

Benefits

Additional Information

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep-all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we're on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing!

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