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Tech Service Desk Agent - Salt Lake City

External
Unisys logoUnisys · Salt Lake City, UT
Full-timeOn-site1w ago
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Benefits

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.Video InterviewAt Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!#LI-MT1This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.Health insurance401(k)Parental leave

Additional Information

What success looks like in this role: - Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. - Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. - Escalates complex problems to other resolver teams or vendors. - Utilizes problem solving and analytical skills to effectively resolve challenging incidents. - Supports L1 issues in ongoing day to day questions related to client incidents, requests and queries. You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years' experience in area of responsibility Must be willing to commute 3 days a week onsite. Hourly Rate: $19.48

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