Service Manager

Requirements

• Key Performance Metrics
• Customer Satisfaction
• Employee Development
• Response Time
• Revenue Growth
• Profitability
• 5+ years of industry experience
• 1+ years prior leadership, supervisory, or management experience is helpful
• Understanding of Agilent's products and brands
• Demonstration of financial decision making
• Dedication to growth and development
• Understanding of Agilent's field service organization
• Additional Details
• Travel Required:
• 25% of the Time
• Shift:
• Day
• Duration:
• No End Date
• Job Function:
• Services & Support

Benefits

Additional Information

Job Description As a Service Manager you have ownership of a specific geographic area with a responsibility for fostering and developing a high-performance culture, delivering best in class service, and achieving financial growth objectives for a team of Field Service Engineers supporting installation, repair, and maintenance of Agilent and Non-Agilent instrumentation. Service business leaders must have strong organizational and operational leadership capabilities coupled with excellent technical knowledge, communication, and customer centricity. In this leadership role, the successful manager will work collaboratively across all internal organizations to ensure success by leading the team and delivering outstanding service. This is an excellent opportunity to make a direct and impactful contribution to Agilent and our industry by driving competitive differentiation through customer and employee satisfaction and organizational efficiency. The successful candidate will need to balance three overarching priorities: Employee Engagement, Customer Satisfaction, and Business Excellence. The Service Manager must reside within the service district. Responsibilities include: Direct supervision of 12+ FSEs Employee engagement to ensure job satisfaction and retention Ensuring employees meet or exceed performance metrics Develop soft and technical skills to support business needs and employee development Team accountability of Agilent's Values and Standards of Business Conduct Dedication to operational rigor for team tasks Strengthening understanding of global and local strategies Spearheading schedules to meet the needs of the district Customer visits to assist address customer concerns, or key sales opportunities Focus on customer solutions applying the Agilent portfolio of products and services Review customer account data and deliver business reviews Collaboration with scheduling teams for efficient workload management Partnership with sales channels for sustained growth Timely completion of administrative tasks to support the district 25% travel Must reside in Illinois and be able to travel throughout the state to meet with customers and the team.

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Company Intel

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