Housekeeping supervisor - Raffles The Red Sea

Responsibilities

• Operational Supervision & Quality Assurance:
• Supervise daily housekeeping operations, including guest rooms, suites, public areas, and back-of-house areas.
• Conduct thorough inspections of rooms and public areas to ensure adherence to Raffles cleanliness, presentation, and brand standards.
• Ensure all rooms are prepared and released in a timely manner according to arrival priorities and VIP requirements.
• Monitor and ensure proper handling, storage, and usage of cleaning supplies, linens, and equipment.
• Guest Experience & Service Excellence:
• Ensure guest rooms reflect impeccable attention to detail, including amenities placement, linen quality, and room ambiance.
• Address guest requests and housekeeping-related concerns promptly, professionally, and discreetly.
• Coordinate special setups, turn-down services, and bespoke in-room arrangements for VIPs and special occasions.
• Support service recovery efforts by ensuring swift corrective action and follow-up.
• Team Leadership & Development:
• Lead, coach, and motivate housekeeping attendants and public area staff to uphold Raffles service culture and work ethics.
• Conduct daily briefings to communicate priorities, VIP movements, and quality expectations.
• Provide on-the-job training and continuous feedback to maintain high performance standards.
• Assist in performance evaluations, scheduling, and attendance monitoring.
• Coordination & Communication:
• Liaise closely with Front Office, Guest Relations, Engineering, and Laundry to ensure seamless operations.
• Communicate room status updates accurately and promptly through the property management system.
• Report maintenance issues, damages, and safety concerns to the relevant departments without delay.
• Standards, Safety & Compliance:
• Enforce Raffles grooming, hygiene, and workplace safety standards at all times.
• Ensure compliance with hotel policies, environmental initiatives, and sustainability practices.
• Maintain strict confidentiality regarding guest information and in-room observations.
• Ensure adherence to health, safety, and security procedures.
• Qualifications & Experience:
• Minimum 2-4 years of experience in Housekeeping within a luxury or five-star hotel environment.
• Previous supervisory experience is preferred.
• Diploma or certificate in Hospitality Management or Housekeeping Operations is an advantage.
• Skills & Competencies:
• Strong leadership and organizational skills.
• Exceptional attention to detail and quality orientation.
• Ability to train, motivate, and manage a diverse team.
• Effective communication and coordination skills.
• Time management and problem-solving abilities.
• Familiarity with housekeeping systems and property management systems is an advantage.
• Personal Attributes:
• High standards of cleanliness, presentation, and professionalism.
• Calm, methodical, and composed under pressure.
• Guest-focused mindset with pride in delivering excellence.
• Flexible and able to work shifts, including weekends and holidays.
• Trustworthy, discreet, and dependable.
• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

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