Customer Support Engineer / Specialist (Semiconductor Industry) #HMS

About the role

Join a leading precision engineering and aerospace manufacturing company supporting the semiconductor business segment. This role is ideal for candidates with Customer Service, Customer Support, Quality Assurance, Quality Engineering, or Customer Quality experience who have experience liaising directly with customers and handling quality-related matters.

Responsibilities

• Act as the main point of contact for customers and ensure high levels of customer satisfaction
• Provide prompt technical and product-related support to customers
• Gather and communicate customer feedback regarding product quality, delivery, and service issues
• Coordinate with internal departments to resolve customer concerns and drive improvement initiatives
• Support customer satisfaction and quality improvement activities
• Perform failure analysis on defective products and prepare investigation reports (training provided)
• Lead containment and corrective actions during quality incidents or customer escalations
• Support defect management, troubleshooting, and crisis management activities
• Ensure compliance with quality, safety, and customer requirements
• Interested candidates, do submit your resume to : jocelynchan@recruitexpress.com.sg OR telegram @jocelynchan
• Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
• Company EA Licence number : 99C4599
• Personnel EA License: R1331820

Additional Information

Customer Support Engineer / Specialist (Semiconductor Industry) 📍 Changi 💰 Salary: $4,200 - $5,500 🕗 Working Hours: Mon-Fri, 8:00am - 5:30pm

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Company Intel

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