Claims Examiner

About the role

We are seeking a highly motivated and detail-oriented Claims Specialist, Professional Lines to join our Claims team. This role is responsible for handling claims with a primary focus on Professional Liability / Errors & Omissions (E&O), while also bringing a solid understanding of Commercial General Liability (CGL) and other related casualty and professional risk lines. The successful candidate will deliver timely, fair, and commercially sound claim outcomes while supporting brokers, insureds, and internal stakeholders with a high level of professionalism and technical expertise Markel Group (NYSE-MKL) is a Fortune 500 global holding company with insurance, reinsurance, and investment operations across more than 20 countries. Our culture emphasizes collaboration, innovation, and continuous improvement. We're all about people | We win together | We strive for better | We enjoy the everyday | We think further

Responsibilities

• Manage complex Professional Lines claims , with a primary focus on E&O , from initial intake through resolution
• Apply working knowledge of CGL and other related lines to support multi-line claims handling and identify overlapping or ancillary exposure
• Ensure claims are handled in accordance with company claims philosophy, internal protocols, and reserving practices
• Maintain accurate and thorough file documentation, including timely diary management, reserve updates, and clear coverage position
• Lead negotiations and support resolution strategies, including litigation management, mediations, and settlement discussions where required
• Prioritize workloads effectively and manage competing deadlines to ensure timely claim settlement
• Communicate proactively with brokers, insureds, counsel, TPAs, and internal business partners throughout the life of the claim
• Manage litigation, mediations, and trials - directing legal counsel
• Participate in renewal discussions, broker meetings, and client-facing conversation
• Identify trends, emerging issues, and loss patterns, and report key insights to management
• Qualifications & Experience:
• Minimum 3+ years of claims handling experience, preferably in Professional Liability, E&O, and/or CGL
• Property claims experience is an asset
• Demonstrated ability to manage complex files independently and make sound coverage and resolution decisions.
• University degree preferred
• CIP designation or progress toward completion
• Must be legally eligible to work in Canada
• Core Competencies:
• Excellent written and verbal communication skills
• Strong analytical, critical thinking, and decision-making ability
• Advanced negotiation and decision-making skills
• Strong relationship management skills with internal and external stakeholders.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Strong organizational skills and ability to manage competing priorities
• Business acumen and a practical, solution-oriented approach to claims handling.
• Proficiency in Microsoft Office and experience leveraging AI tools (e.g., Microsoft Copilot or similar) to enhance productivity,
• Bilingualism (French/English) is an asset

Benefits

Additional Information

Are you an experienced Claims Examiner looking to make a meaningful impact? Join Markel Canada and become part of a collaborative Claims team committed to delivering exceptional service and expertise to our customers, brokers, and business partners. As a Claims Examiner, you will manage a portfolio of claims, conduct coverage analysis, evaluate liability and damages, and work closely with insureds, brokers, adjusters, and legal counsel to achieve timely and fair claim resolutions. This role offers the opportunity to handle complex and challenging files while developing your technical expertise within a growing specialty insurer. What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit among our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. As a Claims Examiner, you'll play a critical role in protecting our customers and supporting our business by delivering thoughtful, timely, and customer-focused claims solutions. Join us and play your part in something special.

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