Vice President, Care Enablement & Operations

Responsibilities

• Care Delivery Partnership
• Collaborate with clinical leadership to implement care model enhancements, quality initiatives, and documentation standards.
• Operationalize clinical pathways, care protocols, and market-specific models.
• Partner with market and clinical leadership to ensure operational success and alignment on performance goals.
• Care Model Architecture & Standardization
• Serve as an organizational expert on the care model and operational workflows, understanding how clinical and operational teams work, measure, and succeed.
• Refine and architect national workflows, protocols, SOPs, and playbooks that drive standardization and efficient, high-quality care.
• Operationalize clinical pathways, care protocols, and market-specific models, and partner with national and market clinical team members to ensure operational success and alignment on performance goals.
• Build systems and reporting that enable repeatable, scalable, high-reliability operations across markets, including new-market implementation, market team training and onboarding.
• Use data and time with market teams to identify and understand inefficiency, variation, and outcome shortfalls - then design and implement durable solutions.
• Product & Technology Partnership
• Act as the voice of market operations in product development, building product requirements grounded in workflow realities and data.
• Partner closely with Analytics to ensure the business has the data it needs to manage performance at the corporate, market, clinic and individual provider level.
• Care Operations
• Collaborate with Finance and Clinical Leadership to ensure our clinic and virtual care and coaching models - including scheduling tools, systems, and processes - directly tie to unit economics, enabling data-driven management.
• Provide hands-on support to market teams to guide clinical operations and drive efficiency and standardization across markets.
• Identify opportunities for and build out centralized support functions.
• Define staffing model and scheduling governance, ensuring balanced access SLAs with provider well-being and labor cost, including overseeing template governance to ensure optimal capacity and scalability.
• Re-engineer cancellation and capacity workflows to convert previously wasted clinical capacity into completed visits.
• Strategy → Execution
• Translate strategic goals and performance obje

Benefits

Additional Information

Brightline is redefining what pediatric behavioral health care looks like for families across the country - and we're looking for the operational architect who will bring that vision to life. As VP, Care Enablement & Operations, you will build the systems, people, and processes to make care accessible to Brightline families at scale. You will manage and develop a team that force multiplies your leadership. You will work hand-in-hand with our markets leaders, clinical care leadership, analytics, finance and product and technology to identify operational pain points, co-design requirements and the data to run the business at scale, test and launch new workflows and tooling, and ensure adoption through training and change management. You will also build and mature centralized clinical operations functions that support our multi-market footprint. This is a role for an influential leader and builder who thrives in ambiguity, earns trust through collaboration and action, and brings clarity to complexity Why This Role? Brightline is at an inflection point. We've built something that works - now we're building what scales. The infrastructure we put in place today will determine our ability to reach 10x the families, in 10x the markets, without losing what makes our care exceptional. That's what this role exists to solve. You'll walk into an organization with real momentum, a leadership team that wants to get this right, and a set of problems that are genuinely hard - coordinating clinical capacity across virtual and in-person modalities and licensure types, tying operational decisions to unit economics, designing the workflows and playbooks that make high-quality care repeatable across markets, and building the workforce infrastructure that lets us grow without burning out the providers delivering care. This role is ideal for a strategic operator and builder who thrives at the intersection of clinical, operational, and product strategy - someone who translates vision into execution that is durable, scalable, measurable, and is trusted by clinicians and operators alike. If you're energized by building the thing that makes everything else possible, and you want to do it somewhere the mission actually matters, this is your role.

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