IT Helpdesk Engineer (Temporary Position)

Responsibilities

• Provide day-to-day technical support; research and resolve user-reported issues.
• Triage and work tickets in the helpdesk system; document actions and resolutions.
• Configure, deploy, and maintain macOS/Windows laptops, desktops, printers, and peripherals.
• Perform preventative maintenance; apply updates and service releases to desktop applications.
• Monitor basic network health (devices, LAN performance); escalate as appropriate.
• Implement and maintain antivirus protection, detection, and remediation.
• Deliver basic training to end users on hardware/software use and best practices.
• Coordinate with hardware/software vendors for escalated support.
• Create and maintain documentation for installation, maintenance, troubleshooting, licensing, and configuration.
• Assist with AV setup for internal meetings and events.
• Perform other duties as assigned to support reliable IT operations.
• Required Qualifications
• 3+ years of professional IT experience with at least Level 2 proficiency.
• Proficiency with Windows and macOS desktop operating systems.
• Experience with Google Workspace (G Suite) and Microsoft 365 administration.
• Strong knowledge of computer hardware/software testing and troubleshooting.
• Experience with backup solutions, managed antivirus, copiers, SaaS apps, MDM, and technical documentation.
• Experience with ethernet cabling (pulling, terminating, managing).
• Working understanding of Windows Server environments (Active Directory, DHCP, DNS, Group Policy).
• Understanding of LAN/WAN concepts and common network devices (switches, routers, firewalls).
• Excellent customer service, communication, and teamwork skills.
• Associate's or Bachelor's degree in a technical field (Computer Science, Cybersecurity, etc.) or equivalent experience.
• Helpdesk experience and current CompTIA A+ and Network+ certifications.
• Basic understanding of the OSI model.
• Work Environment and Physical Demands
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.
• Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners.
• Physical Demands:
• The employee will comply with company and OSHA standard workplace safety protocols. Reasonabl

Benefits

Additional Information

Privacy Notice for California Applicants and Employees Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Meow Wolf opens portals of possibility. Come as you are! We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world. We share a strong commitment to Belonging through our values of: Collaborative Creativity : We believe the act of creating together amplifies possibilities. Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery. Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong. Authentic Compassion: We are "kind punks" - supportive to each other and standing up for what we believe in. Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art. If this all sounds like YOU, read on.... Job Description: IT Helpdesk Engineer Job Disclosures: Temporary position: This is a temporary position with an anticipated duration of 3 months. Location: (On-site) Santa Fe, NM Job Summary Provides hands-on technical support for Meow Wolf's computer systems and users. Troubleshoots hardware, software, and network issues; maintains the helpdesk/ticketing system; configures and deploys devices; documents solutions; and partners with vendors to keep operations running smoothly.

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