Design Lead

Responsibilities

• Shaping and implementing the design strategy, including leading major critical initiatives. This includes the ability to influence proposition and business teams on a day-to-day basis.
• Work with research teams across the organisation to better understand the financial circumstances of differing customer segments and consider what their next best actions or decisions might be.
• Understand the connected nature of designing end to end customer experiences to help customers navigate our financial ecosystem.
• Understand the role of design thinking in the context of our business and engineering priorities and drive a broad approach.
• Influence senior leaders to ensure customer value is central to decision-making, so that our new propositions are fit for purpose in deepening customer relationships.
• Influence our broader product development programme and transformation agenda to enable the overall experience design strategy.
• Why join us?
• We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey.
• What we're looking for?
• Extensive and demonstrable experience within Experience Design
• Experience of leading large teams of multi-disciplinary designers to support decision-making, delivery and team culture.
• A proven track record of building brilliant digital product experiences
• A cross-functional attitude and strong partner engagement skills; you'll be able to build strong relationships with Product & Engineering peers and wider partners
• A strong strategic vision that aligns well to the overall business strategy
• Exceptional communication skills and prowess in effectively communicating ideas, issues, and implications to senior, technical and non-technical audiences.
• A calm and resilient approach when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.
• We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
• This is a place for you
• Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.
• We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• Ready to make an impact? Apply today.
• At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the

Additional Information

London Full time Posted Today 157530 End Date Thursday 04 June 2026 Salary Range £126,523 - £148,850 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Design Lead LOCATION(S): London HOURS: Full Time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Lloyds Banking Group? Share your experience