Account Services Representative (Collections)

Responsibilities

• Contact customers by phone regarding past‑due balances for maintenance fees, mortgages, and other past due account related charges.
• Provide accurate account information and payment solutions in a professional and courteous manner.
• Use company tools such as predictive dialers, reports, and approved skip‑tracing resources.
• Research accounts, document activity, and follow all federal, state, and company compliance guidelines.
• Ask effective questions, negotiate payment arrangements, and overcome objections to resolve accounts.

Requirements

• High school diploma or GED required.
• Entry‑level candidates welcome; customer service or call center experience is a plus.
• Strong phone communication skills and professional demeanor.
• Comfortable multitasking in a fast‑paced, call‑center environment.
• Basic computer and Microsoft Office skills (Teams experience a plus).
• Detail‑oriented, self‑motivated, and able to work independently.
• Bilingual skills are a plus.
• Schedule & Work Environment
• Flexible scheduling required, including possible evenings and weekends.
• Shift differential offered for evening and weekend hours.
• Incentive opportunities for top performers.
• Hybrid work environment based on business needs.
• If you enjoy helping customers, problem‑solving, and building strong communication skills, we encourage you to apply!
• Why Westgate?
• Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
• Paid Time Off - Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay - Access Your Earnings When You Need Them
• Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) - Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents
• Career Growth and Advancement Opportunities
• Community Involvement - Give Back and Make an Impact
• This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Additional Information

We are seeking an entry‑level Account Services Representative to handle inbound and outbound customer calls while supporting the collection and resolution of past‑due accounts. This role focuses on delivering professional, respectful customer service while working toward one‑call resolutions whenever possible.

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