Internship Luxury Sales Support GRC Barcelona
External
Accorcorpo · Barcelona, SpainFull-timeOn-site2mo ago30+ days old, may be filled
CRMDocumentationRoutingSalesforce
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Responsibilities
- Coordinate and liaise with properties to ensure accurate and up-to-date hotel card information.
- Monitor and manage CRM communications, ensuring timely follow-ups with both properties and guests.
- Organize and optimize internal documentation and SOPs to enhance operational efficiency.
- Provide administrative support to streamline team workflows and improve productivity.
- Live monitor call flow volumes, ensuring staff allocation aligns with language demand.
- Set up routing profiles and accreditation for new employees.
- Identify and address inefficiencies in Salesforce CRM workflows.
- Audit and maintain data accuracy for all leads in Salesforce CRM.
- Assist in creating internal communications to support team engagement and updates.
- Track KPIs and conversion rates, providing analytical insights to support sales performance.
Requirements
- Currently pursuing or recently completed a degree in Hospitality, Business, Tourism, or a related field.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite
- Familiarity with CRM tools (Salesforce preferred).
- Ability to multitask and work in a fast-paced environment.
- Fluency in English and French; additional languages are a plus.
Benefits
Hands-on experience in luxury reservation sales and operations.Exposure to high-end clientele and exclusive luxury properties experiences.Opportunity to work in a dynamic, international team environment.Potential career development opportunities within Luxury Sales Support.Our Commitment to Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSWhat It's Like to Work at Accor Global Reservation Centre:LK : Accor GRC BarcelonaIG : GRC BarcelonaTikTok : grc.barcelona
Additional Information
Role Overview: We are seeking a motivated and detail-oriented Luxury Sales Support Intern to assist our team in launching new overflow onboarding properties. This is an exciting opportunity to gain hands-on experience in luxury reservation sales, CRM data management, property performance analysis, and operational sales optimization within a globally recognized brand.
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