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Technical Support Engineer (German Speaker)

External
digicert logoDigicert · Cape Town, South Africa
Full-timeOn-site3w ago
DNSRESTSAFe
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About the role

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today's threats and prepare for a quantum-safe future at www.digicert.com Job summary DigiCert is looking for a detail-oriented, energetic Technical Support Engineer (German Speaker) to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have passion and commitment to provide customers with a world-class support experience. The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert EMEA-based customers to support the DigiCert One platform.

Responsibilities

  • Support our German speaking customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
  • Project a professional company image through phone and email interactions.
  • Work with our Validation teams to process Lawyer Card request
  • Collaborate with Cross-functional teams to resolve issues and provide solutions
  • Recognize, document and alert supervisors of trends in customer calls
  • Research through Knowledge Base articles, labs and other means to resolve customer issues
  • Master internal tools used for timely problem resolution
  • Contribute to DigiCert Knowledge Base
  • What you will have
  • Professional working proficiency in German (essential)
  • Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience
  • Strong problem-solving skills
  • Knowledge of PKI certificates
  • Working knowledge of Rest API's
  • Comfortable working on a computer daily and conversing over the phone and through email.
  • Strong oral, written and interpersonal communication skills
  • Detailed-oriented with excellent organization skills
  • Self-motivated, manage your time well, and get things done.
  • Team-oriented and ability to work with people from diverse backgrounds
  • Industry-related certificates are a plus (Security+, MSCE)

Requirements

  • Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

Competitive compensation and comprehensive benefits packageGenerous paid time off, including holidays and additional leave optionsFamily-friendly leave policies, including maternity, paternity, and other supportive leave programsHealth and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resourcesPension, life insurance, and income protection benefits (location dependent)Employee Assistance Program with 24/7 confidential support for employees and their familiesEducation assistance and professional development opportunitiesAccess to LinkedIn Learning and continuous learning resourcesEmployee referral bonus program and additional company perks and discountsBusiness travel insurance and global employee support programs#LI-FP1__PRESENTHealth insurancePerformance bonus

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