Customer Partner (Sales Executive)

About the role

We are building a team of trailblazers, who embody growth, impact, and excellence. Job Description Pinnacle is committed to building future leaders through a dedicated career program where you are in control of your own professional journey. Whether you are interested in project management, solving critical problems, or working directly with the customer to understand their specific needs, we have the resources and opportunities to help you reach your goals. Pinnacle is focused on helping industrial facilities improve reliability performance, resulting in increased production, optimized spending, and improved process safety and environmental impact. We bridge the gap between data and reliability decisions by combining reliability engineering expertise with data science and technology. Pinnacle serves a variety of industries, including: - Oil & Gas - Food & Beverage - Specialty & Petrochemical - Pharmaceutical - Mining - Agriculture & Fertilizer - Lumber - Water & Wastewater The Pinnacle Way is our framework for ensuring that each of our teams operates with excellence while we consistently meet customer needs and provide a world-class experience. Why Advance Your Career at Pinnacle? Career Growth: Pinnacle supports professional development with comprehensive onboarding, training, and leadership programs. Whether you are interested in project management, solving critical problems, or working directly with the customer, we have the resources and opportunities to help you achieve your goals. Innovative Culture: We embrace curiosity, engagement, and a commitment to excellence in everything we do. Pinnacle is where reliability meets innovation, constantly exploring ways to redefine reliability in industries like Oil & Gas, Food & Beverage, Pharmaceutical, Mining, and more. Work Environment: A collaborative, supportive work culture with strong team dynamics, open access to leadership, and fun workplace perks like quarterly fellowship events, family gatherings, a free premium coffee bar, and an on-site gym. The Impact of a Partner: We are seeking a results-driven and strategic Partner (salesperson) to drive leading edge reliability solutions in the industrial sector. The ideal candidate will have a deep understanding of industrial operations, a strong sense of curiosity and drive to understand, an ability to communicate complex solutions clearly, and a passion for helping customers improve their operational efficiency, uptime, and overall productivity. This role requires a dynamic and influential individual who can foster strong relationships with key stakeholders, understand customer pain points, and drive growth through the sale of reliability solutions that create tangible value for customers. Your Job Responsibilities: Customer Relationship and Strategy Management: Market and Customer Awareness: Continuously monitor and analyze industry trends, competitor offerings, and customer business (quarterly earnings, key announcements, incidents, key role changes, and related) to ensure understanding across market and customer fundamentals. Client Relationship Management: Build and maintain strong, long-term relationships with key decision-makers and influencers within client organizations, including senior leadership, operational managers, and procurement teams. Strategy Development & Execution: Develop and execute a comprehensive strategy to accelerate value add across customer operations, including identification of key sites, key customer relationships, key value add opportunities, and ways to pilot solutions to then scale across entire companies. Ensure Alignment and Key Reporting: Work with the Pinnacle team to ensure alignment with key customers across projects and potential opportunities. Examples include ensuring clear communication of new scopes of work across customer and Pinnacle stakeholders, strong kickoffs, standardized and value add reporting to customers of ongoing projects, and escalation protocol for wins or misses. Ensure Sales Reporting Up-to-Date: Ensure key sales opportunity tracking, revenue projections, and customer strategy manager remain up-to-date per expectations. Opportunity Management: Understanding of Customer Pain Points and Needs: Work closely with potential clients to understand their unique operational challenges, particularly in asset management, equipment reliability, and maintenance, and business value opportunity around reliability improvement (increased uptime, productivity improvements, spend optimization, and risk mitigation). Consultation, Analysis & Solution Design and Presentation: Act as a trusted advisor to clients, providing insights and recommendations based on industry trends, best practices, and customer-specific needs. Work with the Pinnacle Solutions and Technology teams to design the right solutions for the customer to address pain points and business needs. Present tailored solutions that demonstrate clear, measurable value. Negotiating Complex Sales: En

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