AIML Data Operations - Account & Program Manager

About the role

As an AI/ML Data Operations Program Manager, you will be at the core of our Artificial Intelligence and Machine Learning development process. You will collaborate with cross-functional teams to define annotation requirements, manage operational projects from prototype to scale, and ensure customer satisfaction by delivering high-quality data. Your work will directly contribute to the success of the next generation of Apple products and features.

Responsibilities

• Translate complex needs into actionable plans to ensure seamless execution between engineering teams and operations experts.
• Build a program with operations, engineering, and business teams to deliver annotated data to engineering teams across Apple.
• Lead annotation projects, ensuring follow-through on operational initiatives from prototyping to scaling across global teams.
• Partner with training, quality, data analytics, and capacity planning teams to design and create scalable solutions for current and future annotation requirements.
• Resolve problems as they arise to gain the trust and confidence of teams across Apple, resulting in the delivery of high-quality annotated data.

Requirements

• Experience with data annotation tools and workflows, and a strong understanding of machine learning concepts and methodologies.
• 10+ years of experience managing cross-functional programs across global teams.
• Experience communicating technical concepts to technical and non-technical audiences.
• Experience consolidating multiple points of view into recommendations to move projects forward.
• Experience building rapport and influencing stakeholders.
• Experience identifying and resolving process bottlenecks.
• Self-motivated and proactive, with the ability to thrive in a fast-paced, ambiguous environment.
• Pay & Benefits
• Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Additional Information

Behind every groundbreaking AI innovation at Apple is a foundation of high-quality annotated data. We are looking for an AI/ML Data Operations Program Manager to play a critical role in ensuring the quality and efficiency of this vital process. In this role, you will engage with teams across Appleʼs ecosystem with the ultimate goal of delivering high-quality annotated data that enables AI advancements across the company. You will be responsible for capturing initial requirements, following through on all program commitments from our cross-functional operations and engineering teams, and maintaining the customer relationship. You will need to understand the strategic goals of your customers to help prioritize operations tasks and coordinate with capacity planning for operational resources. Imagine being at the heart of Apple's AI revolution, ensuring that our machine learning models are trained with the highest quality data. As a Program Manager, you will be the vital link between our innovative teams and the data they need to create the next generation of Apple products and features.

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