Customer Support Agent

About the role

ROLES AND RESPONSIBILITY: Solve large amounts of tickets, comments and respond to users in a timely manner. Answer customer requests or inquiries concerning services, products, billing, etc. Put the customer first and remaining polite and professional at all times; keep open and interactive communication. Provide excellent quality customer service and do everything possible to resolve matter to user satisfaction, within user guidelines. Provide prospective users with logical advice on our games that can best meet their needs by using the right methods/tools. Prepare product or service reports by collecting and analyzing user information and contribute to team effort by accomplishing related results as needed. Document all customer information and communications. Play our games on a daily basis. Perform other duties, as assigned. 0-2 years' experience preferably in mobile gaming/ e-commerce companies. Time management Strong communication and interpersonal skills Adapt/respond to different types of characters Patient Teamwork Multitasking Work under pressure Strong problem solving skills Strong work ethic, team-oriented attitude, flexibility and aptitude to thrive in a fast-paced environment Excellent written and verbal communication in English and Arabic KNOWLEDGE REQUIRED: Customer Service Product Knowledge Analyzing Information CRM systems and practices Knowledge in sales. Good understanding of social media

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