Junior IT Administrator - HealthTech SaaS
External
Truelogic · CanadaPrepare for this interview
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Responsibilities
- Helpdesk Support: Actively monitor the internal IT support Slack channel and Jira Service Management queue to triage, troubleshoot, and resolve hardware, software, and access issues.
- Onboarding & Offboarding: Coordinate employee lifecycle technical tasks, including provisioning and deprovisioning SaaS user accounts, workspace software, and endpoint hardware.
- Asset & Inventory Management: Conduct routine licensing, software access, and hardware inventory audits to maintain total compliance and record accuracy.
- Hardware Lifecycle Logistics: Assist with corporate hardware refresh cycles by coordinating remote device shipments, configurations, and system returns.
- Knowledge Base Documentation: Create, update, and maintain comprehensive internal IT documentation to build a highly scalable employee self-service knowledge base.
- Strategic Project Support: Partner with the Senior IT Manager on infrastructure initiatives, including identity management automations, SSO expansion, acquisition consolidations, and SOC 2 compliance mapping.
- Qualifications and Job Requirements
Requirements
- Experience: 1-2 years of professional IT helpdesk, system coordination, or desktop support experience, ideally gained within a remote or fast-paced SaaS corporate environment.
- OS Troubleshooting: Solid fundamentals in troubleshooting end-user issues across both macOS and Windows platforms.
- SaaS Administration Comfort: High adaptability and readiness to learn, configure, and administer modern web-based enterprise SaaS applications.
- Core Security Hygiene: Strong conceptual understanding of basic data security principles, including multi-factor authentication (MFA), the principle of least privilege, and secure asset offboarding.
- Identity & Access Tools: Familiarity with Google Workspace (user/group admin) and core single sign-on (SSO/SAML) identity provider concepts.
- Ticketing & Comm Suites: Practical experience using Jira Service Management for queue triage and Slack for workspace communications administration.
- Device Management: Exposure to Mobile Device Management (MDM) suites for securing remote company laptops.
- Secrets Management: Basic awareness of credential management systems and enterprise password tools.
Benefits
Additional Information
About Truelogic At Truelogic, we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we've been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference. By applying for this position, you're taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future. Our Client Our client is a high-growth, mid-sized veterinary software-as-a-service (SaaS) provider founded in 2017. They develop advanced, mission-critical workflow platforms that enhance patient care, maximize clinical efficiency, and combat staff burnout across modern veterinary practices. Operating as a remote-first company, they maintain a highly collaborative engineering culture powered by an Elixir and React infrastructure, and they are expanding their internal IT operations team to support their growing global workforce. Job Summary The Junior IT Administrator serves as the first line of defence for internal technology operations, directly supporting employees in a remote-first, SaaS-driven environment. Reporting directly to the Senior IT Manager, you will take ownership of the day-to-day helpdesk, hardware asset tracking, and automated user lifecycle (onboarding/offboarding) workflows. This role offers an exceptional growth trajectory, providing hands-on exposure to enterprise single sign-on (SSO) architecture, Mobile Device Management (MDM), cloud security hygiene, and strategic compliance initiatives like SOC 2.
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