Customer Experience Manager

About the role

At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles. You'll be excited to work in this role if... You enjoy coaching and seeing your team grow whilst encouraging coordinators to step up. You see the patterns behind the problems, an issue today is a process fix tomorrow, and you're wired to look for both. You want to own the customer experience end-to-end, shaping how it works, not just running what's already there. As InLife Manager at Splend, you'll be the strategic and operational leader of the customer experience post-sale at our Cricklewood hub. You'll lead and develop a team of InLife Coordinators, own the end-to-end post-sale customer journey, and drive continuous improvement in how the hub runs. It's a role for someone with a customer-first mindset, strong leadership instincts, and a genuine interest in how operations and customer experience fit together. Your focus is on creating a best-in-class ownership experience that drives retention, loyalty and scalable customer success. Benefits & Support 💰 Bonus scheme: Opportunity to earn based on your performance 🏖️ Annual leave: 25 days + bank holidays 🎂 Day off for your Birthday! 🚘 Salary packaging with 15% employer contributions for Electric Vehicles 📖 Dedicated Learning & Development platform ❤️🩹 Private Health Insurance and Monthly Wellness Allowance 💭 Employee Assistance Program Our Process Intro with our Talent team to understand your background, aspirations, and answer your questions.

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