Box Office - Commodore Ballroom

About the role

You will have the opportunity to be part of a very special team at one of Canada's most iconic live music venues, the Commodore Ballroom. Located in the heart of downtown Vancouver, the Commodore Ballroom has been a cornerstone of the city's entertainment scene since 1929, hosting legendary artists and unforgettable live events. With a capacity of approximately 1,000 guests and a diverse calendar of concerts and special events, the Commodore offers a unique and historic atmosphere for both fans and staff. If you are ready to be part of Vancouver's most memorable live music experiences, this role might be for you!

Responsibilities

• Conduct in-person ticket sales using the Ticketmaster computer systems.
• Balance and account for credit card receipts from sales transactions.
• Describe venue layouts and seating locations for our customers.
• Organize and distribute "will-call" tickets as needed.
• Maintain exemplary customer service in accordance with Live Nation standards and policies.
• Utilize strong communication and de-escalation techniques to professionally resolve guest concerns, complaints, and ticketing issues while maintaining a positive customer experience.
• Foster and maintain a positive and team-oriented approach towards colleagues and the company.
• Other duties as assigned.

Requirements

• Superior customer service skills (in-person and over the phone) are an asset.
• Experience with Ticketmaster systems (Archtics & TM Host) is a strong asset, but not necessary as training will be provided.
• A basic foundation and understanding of event ticketing is a strong asset.
• Excellent communication skills in English (verbal and written); proficiency in French is an asset but not required.
• Understanding basic computer skills and experience with MS Office (Word, Excel, and Outlook).
• General office and/or cash handling experience preferred but not required.
• Organized, detail-oriented, and able to manage a diverse and ever-changing environment.
• Highly motivated, proactive self-starter who is able to work under pressure.
• Must be able to work evenings, weekends and holidays as required.
• A passion for live events and desire to ensure every customer experience is exceptional!
• We thank all applicants for their interest; h owever, only those chosen for an interview will be contacted.
• The expected compensation for this position in British Columbia is: $20.00/hour
• Employment Equity
• Hiring Practices

Benefits

Additional Information

Job Summary: BOX OFFICE ATTENDANT Commodore Ballroom Who are we? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . Who are you? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking, and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

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