AI Principal Architect

About the role

This role sits within Anaplan's IT Customer Experience organization and is focused on transforming how Anaplan employees work. You will design, build, and scale AI tools, agents, and capabilities that drive productivity, smarter decision-making, and operational efficiency across our global workforce. Anaplan is building its Enterprise AI Center of Excellence (COE) - a one-stop shop for all internal AI at Anaplan - and is looking for an AI Principal Architect to lead it from a technical standpoint. This is a senior, newly created role at the intersection of hands-on enterprise AI engineering, internal system architecture, technical leadership, and workforce enablement. The AI Principal Architect will own the technical vision for Anaplan's internal AI - designing the reference architecture for LLMs, agentic AI, and Gemini Enterprise; setting engineering standards; evaluating emerging platforms; and ensuring every employee-facing initiative is built with rigor, scalability, and responsible design. This role carries a hybrid profile: deep individual technical contribution combined with team leadership influence. You will mentor engineers, guide architectural decisions, serve as the primary technical escalation point, and contribute a forward-looking perspective to the 2-3 year AI technology roadmap - without necessarily holding formal management authority over all contributors. You will report directly to the Director, IT Customer Experience, who co-leads the Enterprise AI COE alongside the Financial Flexibility Lead and a GTM Champion as a 3-in-a-box. You will collaborate closely with Technical/Engineering teams (dotted-line, for agent development and delivery) and the Transformation & Financial Flexibility team (to identify AI-driven cost-saving opportunities).

Responsibilities

• Reference Architecture & Enterprise AI Engineering
• Own and publish the reference architecture for Anaplan's internal AI - covering LLMs, agentic AI frameworks, Gemini Enterprise integrations, and data pipelines.
• Architect end-to-end internal enterprise AI solutions designed for the scale, security, and reliability requirements of a global workforce.
• Set and enforce AI engineering standards, coding practices, code review processes, and technical guardrails across all internal AI projects.
• Lead hands-on technical design reviews and guide implementation decisions from intake through production deployment.
• Evaluate, select, and onboard new enterprise AI platforms and tools - providing technical recommendations grounded in internal workforce needs.
• Design the LLM abstraction layer and multi-model strategy to optimize cost, performance, and flexibility.
• Own technical debt management, system observability, and scalability planning for Anaplan's internal AI systems.
• AI Platform Governance & Enablement
• Define and maintain technical evaluation criteria for the AI intake process - assessing feasibility, build complexity, security risk, and integration requirements for employee-facing tools.
• Ensure all internal AI initiatives pass engineering, security, compliance, and responsible AI review before development begins.
• Maintain enterprise AI technical policies, engineering standards, and responsible AI guardrails in partnership with Security and Compliance.
• Translate approved internal use cases into clear technical specifications and hand off to engineering teams with full architectural context.
• Define enterprise AI data layer and integration architecture across core systems (Salesforce, ServiceNow, Gainsight, Workday).
• Integrate with ServiceNow AI Control Tower to track all AI use cases, agents, and realized business value.
• Implement human-in-the-loop, explainability, and auditability frameworks for all decision-impacting AI systems.
• Partner with Finance to define and measure AI-driven ROI, ensuring alignment with enterprise value targets.
• Establish full lifecycle man

Benefits

Additional Information

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small. Supported by operating principles of being strategy-led, values -based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together!

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