Senior Manager, Client Partnership, Enterprise

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Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we'll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust. - Manages and develops Enterprise client client partnership specialists, ensuring client satisfaction specific to the recruitment of temporary and permanent roles. Has accountability for the budget/P&L, performance and results of the team - Develops and provides insights on quick scalability and cost-effectiveness recruitment models and ongoing service delivery operational models that allow the team to meet growing client demands for placement of blue-collar and operational roles, focusing more on contingent workers - Drives the development of tailored recruitment solutions that address client needs in areas of logistics, industrial and skilled trades, supervision and industrial management, call and contact centre, hospitality and events and retail, fostering collaboration across internal teams and leveraging client feedback to align with future market trends and needs of blue-collar and operational roles replacement - Develops and delivers client partnership training programs specific to Enterprise client partnership specialists to enhance stakeholder interaction and engagement skills, service offering and product knowledge, and solution selling techniques - Develops and executes client partnership-focused commercial plans for clients managed, integrating market insights to guide service and offering specific to the recruitment of temporary and permanent blue-collar and operational positions - Prepares pricing strategies specific for Enterprise, ensuring that they are competitive and viable and cost-effective for clients, manages resource allocation, aligning with team objectives to optimize performance - Sets and reviews high-level key performance indicators (KPIs) and metrics to evaluate client satisfaction, engagement, and service delivery effectiveness specific to Enterprise - Developing SLAs for process deadlines in conjunction with internal stakeholders for new client acquisition and contract extension in the case of existing clients. Focusing on Overdue reduction, ensuring EW growth over assigned base and ensuring a good customer satisfaction score. Developing MIPs (Margin Improvement Plans), ADPs(Account Development Plans) and ensuring mining of new jobs. Grade Descriptor - In-depth understanding of concepts and principles in own discipline and a good knowledge of these elements in related disciplines - Provides management and direction to professional employees may occasionally manage supervisors or managers - Has accountability for the budget/P&L, performance and results of a team or multiple diverse teams - Executes business plans and contributes to the development of team / business area strategy - Addresses issues with impact beyond own team based on knowledge of related disciplines; may lead formulation and monitoring of policy and professional standards - Makes decisions that impact the results of a business area -including the support, prioritization, and funding of projects, products, services and/or technologies Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.

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