Data Center Operations- Tuas location

Responsibilities

• Data Center Operations & Support
• Provide 24x7 remote support coordination and dispatch for onsite smart hands activities
• Act as the first-level physical support for L2/L3 engineering teams
• Execute tasks based on remote instructions with accuracy and timeliness
• Hardware & Infrastructure Management
• Perform hardware installation, racking, stacking, and cabling
• Handle equipment decommissioning and disposal processes
• Conduct firmware upgrades, patching, and hardware replacements
• Monitoring & Incident Response
• Monitor power, environmental, and infrastructure alerts
• Perform initial troubleshooting, escalation, and reporting
• Ensure adherence to incident management and escalation procedures
• Facilities Coordination
• Work closely with facility teams to manage:
• Power management
• HVAC systems
• Physical security controls
• Inventory & Asset Management
• Maintain inventory of spare parts, consumables, and equipment
• Perform asset tagging, logging, and tracking of data center assets
• Ensure accurate documentation and inventory audits
• Vendor & OEM Coordination
• Liaise with OEM vendors (e.g., Dell, HP, Cisco) for:
• RMA processing
• Diagnostics and troubleshooting
• Support vendor visits and onsite interventions
• Remote Access & Virtualization Support (as required)
• Manage and support remote console tools (iLO, iDRAC, IPMI)
• Provide basic support for hypervisor platforms:
• VMware
• Hyper-V
• KVM
• Required Skills & Qualifications
• Technical Knowledge
• Basic knowledge of:
• Operating Systems: Windows, Linux
• Networking: TCP/IP, cabling, switching basics
• Hands-on experience in data center environments (preferred)
• Familiarity with server hardware and rack infrastructure
• Understanding of remote management tools (iLO, iDRAC, IPMI)
• Core Competencies
• Strong troubleshooting and communication skills
• Ability to follow SOPs and work under remote supervision
• Willingness to work in 24x7 shift environments
• Attention to detail
• Reliability and accountability
• Strong coordination and teamwork
• Ability to work under pressure in critical environments

Additional Information

We are looking for Data Center Operations role Work location: Tuas, Singapore We are looking for a reliable and technically skilled Smart Hands Engineer to join our team and support data center operations in Singapore. In this role, you'll be the on-site partner to our L2/L3 engineering teams, providing hands-on support for hardware, network, and system-related activities within our Internet Data Center (IDC) environment. You'll bring foundational knowledge of systems and networking (Windows/Linux and basic networking concepts) and demonstrate strong coordination, troubleshooting, and execution skills to help us deliver exceptional service to our clients.

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Company Intel

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