Senior Communications Engineer

About the role

St Vincent's Health Australia is seeking a highly experienced Senior Communications / Unified Communications Engineer to play a key role in delivering our network modernisation roadmap, with a strong focus on telephony, unified communications, and cloud-based contact centre platforms. Working closely with the Head of Networks & Communications, Unified Communications Manager, Senior Communications Engineers, Network Architect, and key business stakeholders, you will help design, uplift, and modernise critical communications platforms across a complex, multi-site healthcare environment. A key component of this role will be undertaking a comprehensive assessment of the current communications environment, including legacy platforms and device ecosystems, to inform future roadmap development, hybrid cloud design, and long-term transformation planning. While heavily focused on project delivery and transformation, you will also be a key member of the operational UC team, supporting the ongoing stability and performance of critical communications infrastructure.

Responsibilities

• Lead delivery of unified communications components within the enterprise network and communications roadmap
• Conduct current-state assessments of telephony, UC platforms, and communications infrastructure to support roadmap and design planning
• Contribute to future-state architecture discussions, including hybrid cloud and on-premise communications models
• Design and implement modern telephony and UC platforms, including cloud-based voice and contact centre solutions
• Deliver transformation across a broad UC landscape, spanning both legacy and modern platforms
• Support and evolve: Traditional PABX platforms (e.g. Avaya, Mitel, Cisco CUCM)
• VoIP / SIP and Cisco Webex environments
• Microsoft Teams Voice and UCaaS platforms
• Cloud contact centre solutions (e.g. Genesys or equivalent)
• Lead upgrades and enhancements across nurse call systems, paging, mobile voice, and clinical communications platforms
• Configure and optimise end-to-end telephony environments, ensuring performance, resilience, and integration
• Work closely with network, cloud, and cybersecurity teams to deliver secure, integrated communications services
• Provide senior technical leadership in incident management, troubleshooting, and root cause analysis
• Engage with telco providers, UC vendors, and managed service partners to deliver outcomes and resolve issues
• Participate in operational support, including incident response and platform monitoring
• Be part of the on-call roster and provide occasional on-site support as required
• About you
• Extensive experience in unified communications, telephony, and voice engineering within large enterprise environments
• Strong hands-on experience across a mix of legacy and modern communications platforms, including: Traditional PABX systems (e.g. Avaya, Mitel, Cisco)
• VoIP / SIP and enterprise telephony platforms
• Cisco Webex, Microsoft Teams Voice, and modern collaboration platforms
• Cloud-based contact centres (e.g. Genesys or similar)
• Demonstrated experience performing environment assessments, audits, or discovery work to support transformation roadmaps
• Strong understanding of hybrid communications environments, integrating on-premise and cloud-based solutions
• Proven experience delivering UC transformation, migration, or modernisation programs
• Strong troubleshooting capability managing high-impact incidents and escalations
• Experience working across both project and operational environments
• Strong stakeholder engagement skills across technical, clinical, and business teams
• Solid understanding of ITIL-aligned service management practices
• Highly regarded:
• Experience with Teams Voice or UCaaS transformations
• Exposure to mobile device management and endpoint integration (e.g. Intune)
• Experience in healthcare or other highly regulated, mission-critical environments
• Working arrangements
• Hybrid working model with minimum 3 days per week on-site
• Participation in an on-call roster is required
• Occasional travel or on-site support across facilities may be required
• Why join us?
• Deliver a major unified communications and telephony transformation program
• Work across both legacy platform uplift and modern cloud UC transformation
• Influence roadmap, design, and future-state architecture decisions
• Play a critical role in communications platforms supporting clinical and patient care
• Join a collaborative and purpose-driven Digital & Technology team
• About St Vincent's
• St Vincent's Health Australia is a leading not-for-profit provider delivering care across hospitals, aged care, and community services. Guided by ou

Benefits

Additional Information

Job Description: Senior Communications / Unified Communications Engineer - Network Hardware & Design Refresh (12-Month Contract) Lead the transformation of telephony and unified communications across a national healthcare environment Location: Brisbane, Sydney or Melbourne Employment Type: Max-term contract (12 months) with potential extension

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