Head Bartender

Responsibilities

• Team Leadership & Management:
• Supervise, train, and develop the bar team to ensure they consistently deliver high-quality service and adhere to operational standards.
• Maintain a positive and motivated team environment through coaching, mentoring, and feedback.
• Oversee daily bar operations, ensuring efficient service and timely delivery of drinks to guests.
• Beverage Expertise & Innovation:
• Develop and curate creative cocktail menus that align with the restaurant's concept and guest preferences.
• Keep up to date with the latest trends in the beverage industry, including new cocktail styles, spirits, and mixology techniques.
• Ensure that bartenders are knowledgeable about the beverage menu, including drink ingredients, preparation techniques, and ideal pairings.
• Provide recommendations to guests on specialty cocktails, wines, and other beverages.
• Guest Service Excellence:
• Ensure that all guests receive a memorable experience through personalized service, attention to detail, and an engaging approach.
• Handle guest complaints or concerns promptly and professionally, ensuring swift resolution while maintaining high levels of guest satisfaction.
• Foster strong relationships with regular guests, understanding their preferences and ensuring personalized service.
• Inventory & Stock Management:
• Oversee bar inventory, ensuring that the necessary supplies are stocked, including spirits, wine, and other beverages.
• Coordinate with purchasing and suppliers to maintain stock levels, track usage, and order supplies as needed.
• Conduct regular inventory checks and manage stock rotation to prevent wastage and ensure cost-effective use of resources.
• Health & Safety Compliance:
• Enforce all health, safety, and hygiene standards in the bar area, ensuring compliance with local regulations and internal policies.
• Ensure the bar area is kept clean, organized, and safe for both staff and guests at all times.
• Supervise the safe handling of alcohol, including monitoring guest consumption and preventing over-service.
• Upselling & Revenue Generation:
• Promote upselling of premium spirits, cocktails, and wine selections to enhance guest satisfaction and increase bar revenue.
• Introduce innovative drink specials or themed promotions to boost sales and attract guests.
• Administration & Reporting:
• Manage daily cash handling, including the accurate processing of payments, tips, and transactions.
• Prepare daily, weekly, and monthly reports related to bar sales, inventory, and staff performance.
• Collaborate with management on budgeting, cost control, and revenue generation strategies.
• Training & Development:
• Conduct regular training sessions for bar staff to improve product knowledge, service standards, and mixology skills.
• Ensure that all staff are well-versed in customer service practices, health and safety standards, and company policies.
• Special Events & Promotions:
• Plan and coordinate bar events, promotions, and themed nights to increase guest engagement and revenue.
• Work closely with other departments (e.g., marketing and events) to organize and execute special events that feature signature cocktails or exclusive beverages.
• Problem Resolution & Continuous Improvement:
• Proactively address and resolve operational challenges, ensuring the team stays focused on providing excellent service.
• Collect and act on guest feedback to continuously improve the quality of service and experience.
• Identify areas for improvement in processes and service, providing suggestions for enhancements to the management team.
• Additional Responsibilities:
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.
• Abilities/Key Competencies/Skills
• Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Heartist service culture to be responsive, respectful and deliver a great experience.
• Leading Myself
• Positive Orientation
• Operational Decision Making
• Self-Development & Management
• Leading Others
• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication
• Leading the Business
• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change
• Experience/Certificates/Education
• Experience: Minimum of 1-2 years in a supervisory role in bar operations, preferably in a high-end bar / restaurant or a luxury hospitality environment. Extensive knowledge of mixology, spirits, wines, and cocktail preparation.
• Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Skills & Attributes:
• o Strong leadership and people management skills.
• o Excellent interpersonal and communication abilities.
• o Attention to detail and strong organizational skills.
• o Proven ability to manage multiple priorities and meet deadlines.
• o Ability to handle confidentia

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