Sr. Manager Operations - tmart

Benefits

Additional Information

We're looking for a Senior Operations Manager to join the team and focus on growing our own Grocery Store "tMart", which is the region's first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq! ● Managing the full operations end to end (team operations, inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related). ● Inventory management: Ensure correct processes, policies and proper execution of inventory management (stock-in and stock-out). Shrink/Expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry). ● Pick-Pack process: Ensure efficient and correct pick and pack process and service level (starting with ensuring availability, picking up the correct item/quantity) & proper management of the staffing and scheduling as per demand to achieve desired UTR and service level. ● Property / Asset management: Proper management of the property and facility, plus asset management and tracking. ● Expense Control: Identify potential opportunities to reduce expenses with same operational efficiency. ● Maintenance related: Define the guidelines for all engineering and maintenance tasks / equipment / key activities i.e. outsourcing VS internal services, local VS regional contracts, preventive maintenance plan, etc. ● Managing Productivity, work standards, and development of store staff. ● Monitoring and managing the store costs VS budget for the section. ● Ensuring continuous improvement of current performance VS accepted standard/best practices at the store (i.e. stock level, productivity, service level). ● Monitoring financial and operational performance of each store and initiating required actions for improvement. ● Controlling and ensuring that equipment, infrastructure, etc. in stores are used and maintained properly. ● Developing action plans with the department manager to address weak areas in need of improvement. ● Instituting training and developmental programs for staff and monitoring effective implementation. ● Monitoring product range availability according to selected store product range. ● Develop preventive and regular maintenance plans. WHAT DID WE ORDER? ● You have at least 10+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers, in an international setting. If you have worked for a fulfilment, e-commerce, FMCG retail business it is a plus. ● You have built teams and led cross-functional projects at scale. ● You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved. ● You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. ● You are someone energized by the unknown and look forward to learning each day on the job. ● You have excellent analytical and communication skills, and always like to be hands-on with several tools. ● Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Deliveryhero? Share your experience