Infrastructure Support Specialist - 1 year contract

Responsibilities

• Administer and maintain Windows Server, Active Directory, and VMware environments.
• Support the configuration, maintenance, and troubleshooting of network infrastructure, including routers, switches, firewalls, and LAN environments.
• Provide Level 1 and Level 2 support for network connectivity, hardware, software, and performance-related issues.
• Perform system monitoring, health checks, backup validation, recovery activities, and issue resolution using infrastructure monitoring tools such as SolarWinds.
• Support the installation, maintenance, and troubleshooting of hardware, software, and airport operational systems to ensure service availability and operational stability.
• Handle incidents, perform troubleshooting, and support service restoration activities in accordance with established operational procedures.
• Coordinate with internal teams, vendors, and stakeholders during maintenance activities, implementations, and incident resolution.
• Participate in implementation, testing, maintenance, and operational readiness activities for infrastructure and operational platforms.
• Maintain network diagrams, SOPs, technical documentation, operational records, and change records.
• Ensure activities are performed in accordance with ITIL service management practices and participate in after-office-hours support when operationally required.

Requirements

• Diploma or Degree in Computer Science, Information Technology, or a related discipline.
• 3 to 5 years of experience in IT operations, infrastructure support, or systems support environments.
• Experience supporting mission-critical or large-scale operational environments is preferred.
• Good working knowledge of Windows Server, Active Directory, VMware, and networking technologies.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
• Familiarity with firewalls, infrastructure monitoring tools, and ITIL service management practices is advantageous.
• Relevant Microsoft, VMware, Cisco, ITIL, or CCNA certifications are advantageous.
• Strong troubleshooting, communication, and stakeholder management skills.
• Ability to work independently and support multiple infrastructure and operational platforms.
• Additional Information:
• Business hours role with occasional after-office-hours or shift support when operationally required.
• Support coverage may include standby, weekends, public holidays, or critical incidents when operationally required.
• To apply, please visit www.gmprecruit.com and search for Job Reference: 5WR6WV7R
• To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com
• We regret that only shortlisted candidates will be notified.
• GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

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