Scaled Program Manager (Contract)

About the role

The Scaled Creator team is part of Creator Success and exists for one reason: to help every small and medium sized creator on Patreon feel supported, and grow their business on Patreon. We're a small team managing over 300,000 creators, so everything we do is high touch at scale. We work across everything from scaled communications to 1:1 gold glove relationship management, meeting every creator where they are in their journey. We're looking for a Scaled Program Manager (Contract) to own the programming layer for the top of the Mid-Market creator portfolio. This is a new role built for someone who wants to design a playbook and series of programs from scratch. You'll build and run scaled, higher-touch programs for top mid-market creators, serving as a touchpoint for ~600 creators. You'll design email series, run office hours, publish newsletters, and build 1:many programming touchpoints that feel personal at scale. And when a creator in your cohort needs more (i.e. a growth conversation, a product walkthrough, a real human in their corner) you'll know when to step in.

Requirements

• 5 or more years of experience in creator success, partnerships, community management, or a related creator-economy role, or equivalent experience
• Demonstrated experience building or running scaled programs, lifecycle email campaigns, or creator programming
• Written communication skills demonstrated at scale
• Fluency with CRM and outreach tools (Salesforce, Airtable, or equivalent) and the ability to use data signals to prioritize work across a large creator cohort
• A track record of building repeatable processes and playbooks
• Able to define your own structure in an early-stage role - this program doesn't exist yet, and you'll be building the approach from the ground up
• Bonus if you have
• Active or former creator yourself
• Experience at a creator platform, MCN, talent management firm, or creator-focused startup
• About Patreon
• Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:
• Put Creators First | They're the reason we're here. When creators win, we win.
• Build with Craft | We sign our name to every deliverable, just like the creators we serve.
• Make it Happen | We don't quit. We learn and deliver.
• Win Together | We grow as individuals. We win as a team.
• At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.
• The posted salary range is dependent on the location and the level. This range may encompass multiple levels wi

Benefits

Additional Information

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: $10 billion+ generated by creators since Patreon's inception 100 million+ free memberships for fans who may not be ready to pay just yet, and 25 million+ paid memberships on Patreon today. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Scaled Program Manager (Contract) to support our mission. This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.

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