Student Services Manager

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Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Student Management, Level A Job Title Student Services Manager Department Administrative Support | Department of History Compensation Range $5,365.42 - $7,709.92 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job. Posting End Date June 29, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date. Job End Date Ongoing At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. Job Summary The Student Services Manager, as leader of the Student Services Team, is responsible for all aspects of undergraduate and graduate student support for the Department of History. This role manages the growth of the Department's programs, with responsibility for advising, course/program planning, scheduling, engagement and developing related policies and procedures. This role is key to shepherding students through their programs with confidential support outside of academic hierarchy, while maintaining program integrity and professionalism. The Manager works with faculty on the development of undergraduate academic initiatives by designing, delivering, and evaluating services and programs that support student success. Organizational Status The Student Services Manager works independently under the general direction of the Head of the Department of History and reports to the Administrator, operating with initiative and considerable autonomy. Works closely with and takes direction from the Associate Head Undergraduate and Associate Head Graduate. Works with the TA Coordinator and Undergraduate Advisor as well as interacting regularly and collaboratively with students, faculty, and staff of the History Department. Liaises with Enrollment Services, Graduate and Post-doctoral Studies, Arts Advising, Vice President Students' Office, International Student Advising, other Departments and Faculties at UBC as well as alumni and the external community. The Student Services Manager contributes directly to the development of policy and priorities of the Department of History. This includes direct management of two CUPE 2950 Student Services support positions. A wide latitude of decision-making is required. Work Performed Team Management Responsible for building/maintaining a healthy, supportive, respectful work environment for the Student Services Team and supporting the Administrator in the same work for the entire History Staff Team Responsible for all Department of History's academic programs, Manages the Student Service unit's team and balancing work loads of the team. Scheduling Responsible for course schedule planning related decisions such as faculty preferences, workload, courses to be offered, number of sections, number of TAs, etc. Evaluates cross unit/faculty course offerings and time slots to optimize History's course schedule Evaluates enrolments and program capacity to recommend the scheduling or cancelation of courses Monitors enrolments and adjusts course seat releases and course caps of enrolment as required, prior to and during registration periods; identifies and implements strategies to manage registration and distribute students into under-enrolled sections. Curriculum Collaborates with faculty members and Undergraduate Committee on academic program development and design, providing recommendations for improvements Facilitates revisions and drafts curriculum proposals for submission to the Faculty of Arts Curriculum Committee, and provides assistance to faculty in submission of curriculum proposals. Solicits reviews of incoming curriculum proposals from other units from appropriate departmental faculty members after consultation with the Associate Head Undergraduate or Associate Head Graduate, as appropriate. Conducts primary and secondary research, analyzes findings and creates reports on curriculum and program enrolment trends. Advising As the main user of hist.grad@ubc.ca , advises potential and existing graduate students on all aspects of primarily History's MA and PhD programs (admissions, academic policies and requirements, awards and scholarships, program procedures, course scheduling, etc.). Refers students to Associate Head Graduate (AHG) for academic advising. Advises current and potential graduate students on financi

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