Retail Branch Manager

About the role

We're looking for a Retail Branch Manager to lead branch operations, keeping things running efficiently while supporting a high-performing team. This role sits at the intersection of operations, people's leadership, and client service, and reports directly to regional leadership.

Responsibilities

• Oversee day-to-day branch operations including scheduling, performance monitoring, and ensuring the branch runs efficiently and professionally
• Drive revenue growth and profitability by holding the branch accountable to KPIs across top-line growth, contribution, compensation management, and client engagement
• Build and sustain a sales culture by reviewing goals with the team, identifying opportunities to cross-sell and upsell, and leading by example
• Manage client escalations and complaints, seeking resolution between clients, staff, and insurance companies
• Coach, train, and develop branch staff, including onboarding new hires and identifying performance barriers
• Monitor employee performance and provide regular reporting to regional leadership
• Ensure receivables are current and branch administrative processes are running to standard
• Maintain current knowledge of insurance products across auto, personal lines, and commercial lines to support staff day-to-day
• Maintain licensing in good standing, including attending continuing education as required

Requirements

• 5+ years of insurance industry experience
• Level 2 insurance licensing required, with a CAIB designation highly valued
• Demonstrated experience in a people leadership or branch management role
• Experience working across organizational or functional boundaries
• Strong analytical and decision-making skills with solid business acumen
• Excellent relationship-building skills with a genuine client service orientation
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office
• Post-secondary education in Business Administration is an asset
• Why Join HUB?
• An exceptional, welcoming, and inclusive company culture
• Excellent compensation, benefits, RRSP match, referral incentives, and company perks
• Work flexibility
• Paid educational training and vast learning opportunities
• Room for advancement and growth within the organization
• Paid day off for your birthday-we want to celebrate you!
• What makes us different than all the rest?
• Our Vision: To be everywhere risk exists - today and tomorrow. Helping protect what matters most.
• Our Mission: To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.
• Our Core Values:
• Entrepreneurship : We encourage innovation and educated risk-taking
• Integrity : We do the right thing every time
• Teamwork: We work together to maximize results
• Accountability : We measure and take responsibility for outcomes
• Service: We serve clients, communities, and colleagues
• Ready to join HUB and build a career in a rapidly growing industry? Apply for the Retail Branch Manager opportunity today!
• Department Account Management & Service
• Required Experience: 5-7 years of relevant experience
• Required Travel: No Travel Required

Benefits

Additional Information

Ignite your potential. Impact what matters. Hi, we're HUB-a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others. When you partner with us, you're at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy-so you're ready for tomorrow.

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