Receptionist

About the role

Job Responsibilities: Adhering compliance of the client's and Compass Group Singapore policies and procedure Provide a "best in class" service to all clients Conduct a professional and friendly customer service to ensure to answer customer and occupant queries around general Client information such as internal departments, locations/way finding and contact and timings of spaces within the building To assist with functions / events, to ensure visitors expectations are met and exceeded prior to, during and assist to gather post event feedback Executes conference room and event space set ups Ensure meeting space are set up before every meeting Ensure equipment, amenities and conference room facilities with defects are raised as work orders to relevant departments Ensure that the reception area is clean, clear from health & safety hazards and the desk and team look professional and in accordance grooming standards Answer the telephone in a professional defined manner Escorts clients and visitors to the meeting rooms Takes Beverage requests for meetings and sessions Coordinate beverage requests with Tea Ladies Coordinate with external vendors to be able to propose interesting campaigns/events and/or roadshows that will be of benefit to Client staff and their visitors Know key transport routes to major locations including the other Client sites, the airport and key areas around Singapore. Assisting with taxi bookings or providing shuttle bus info Ensure these customers arrival and welcome is professional and their first entry point is engaging Assist with Visitor collection and updating of relevant databases. Manage all meeting room bookings in EMS and Outlook calendar Assist in ad hoc/urgent meeting room bookings via Outlook CMS (Client Meeting Services). Handle requests for room set-up on meetings, trainings, road shows, and functions Update and verify accuracy of Outlook calendar for Events, Meetings and Workshops Maintain meeting rooms/conference facilities clean, tidy and setup as per requirements Ensure for any events, the event service delivers a total end to end service experience and proactive approach taken to conference/event service change requests or support Be the main contact support for all visitors to the site, executing defines emergency and evacuation protocols Administrate Front of House monthly reports and provide analysis of results. From the trends, create experiences and/or process improvements on a continuous basis Complete any in-person learning or eLearning assigned by client, CBRE and Compass in a timely manner Assist Hospitality Operations Manage with Back of House coordination, communication, and operations Report any faulty equipment manage by Compass with it's respective vendors Manage and submit Compass vendor's Permit to Work on site Any other duties as assigned by the Hospitality Operations Manager Health and Safety Responsibilities: Adhere to Compass Singapore HSE and client's systems and procedures Follow all Emergency Response plans on site Follow procedures for identifying, assessing and controlling hazards and risks Adhere to and always maintain food handling standards and food safety plan Participate and complete any client, CBRE and Compass HSE trainings assigned Job Requirements: Candidate must possess at least O Level / Diploma / Advanced / Higher / Graduate Diploma Minimum 1 - 3 years' experience in reception in a hospitality and/or corporate environment required Experience handling executive club lounge would be advantage Must present a professional and friendly image Demonstrates proactive & professional approach to customer service Ability to confidently interact with all levels of the organisation from CEO to cleaning contractors Able to work independently

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