Operations, Sea Freight, Export Billing, Singapore

About the role

JOB OVERVIEW Provide a pro-active and comprehensive service to the customer in all aspects of export and sea freight forwarding services provided by DSV Air & Sea Singapore Pte. Ltd. ESSENTIAL DUTIESAND RESPONSIBILITIES - Adhere to the Company Code of Conduct in daily endeavours for DSV Air & Sea. - Ensure shipment costs are updated correctly inCW1/Tango - Ensure timely invoicing of shipment as per company KPI - Verify vendor/intercompany invoices timely and raise disputes for incorrect invoices - Handle invoice disputes or queries in a timely manner - Perform Profit Share and follow up with overseas office on Profit Share. - Timely follow up/coordinate/communicate information regarding invoices with stakeholders (ie: subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices). - Correspond and follow up on emails. - Escalation of all impediments to processing to direct reporting manager. - Adherence to customer specific SOPs. - Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers - Handle documentation and/or reporting for specific accounts - Adherence to Global standard processes/procedures and to Corporate Standard & Governance policies. - Participate in company projects and initiatives as required - Backup for the other team members as and when necessary - Any other job-related tasks as assigned by the superior. - Adherence to the Code of Conduct policy of the DSV Group Competencies - Functional know-how in Customer Service Exports/ Imports - Operational know-how (Document Processing Ocean) - Operational Understanding (Customs Clearance) - Understanding of DSV Export / Import Products - Understanding of legal/regulatory/statutory environment - Business acumen - Microsoft Office EDUCATION AND/ OREXPERIENCE - With at least 1-2 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling - Intermediate to advanced MSO applications - Detail oriented, analytical, and proactive inidentifying and addressing operational challenges. - Willingness to address operational issuesoutside of office hours as needed. - Education can be compensated with relevant working experience.

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