Associate Technology Support Representative

Responsibilities

• Providing on-site hardware and software support at the primary assigned location, including PCs, printers, tablets, RF scan guns and other production equipment.
• Providing remote Level 2 support for individuals outside of MK facilities.
• Responding to user inquiries and providing technical assistance via phone, email, chat, or in-person.
• Diagnosing and troubleshooting hardware, software, network, and other IT-related issues.
• Logging and tracking incidents or service requests using our ticketing system.
• Prioritizing and escalating issues to appropriate technology teams or specialists if needed after troubleshooting an issue.
• Collaborating with colleagues and other technology teams to resolve complex technical problems.
• Providing guidance and instructions to end-users on the use of technology systems and applications.
• Maintaining accurate documentation of support activities, procedures, and solutions.
• Assisting in the deployment and configuration of new hardware and software.
• Providing feedback to leadership regarding ticket escalations & improvements
• Essential Skills and Experience:
• 1-2 years of technology support experience, ideally in a larger environment.
• Knowledge of MS Office products, Windows, macOS and other enterprise software.
• Strong troubleshooting skills.
• Must be organized and detailed oriented.
• Strong interpersonal skills and customer focus.
• Strong communication skills.
• Ability to effectively communicate with team members remotely using tools like Microsoft Teams and Outlook.
• Overall, a Technology Support Representative (L2) plays a crucial role in ensuring smooth operations and resolving IT-related issues to minimize downtime and optimize user productivity within the MillerKnoll organization.
• Who We Hire?

Benefits

Additional Information

Why join us? Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. Associate Technology Support Representative The Associate Technology Support Rep is responsible for core onsite work including walk-up & in-person user support, physical incident resolution on manufacturing floors and offices, PC configuration, imaging, and application installation and troubleshooting.

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