Managing Director - Chief Administrative Officer, Chief of Staff

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Chief Administrative Officer, TIAA India The CAO role is a senior executive role designed to: 1. Manage Teams covering aspects of Business Management, Corporate Functions of Facilities/Transport/Real Estate and Corporate Security, Business Continuity, Chief of Staff Office to TIAA GC Head, Business Risk and Controls, IT Asset Management Support 2. Help TIAA GC Head on Strategic aspects of running TIAA GC including but not limited to Organization Strategy. 3. Build and maintain external relationships e.g. with NASSCOM, Zinnov, AMCHAM etc. 4. Build and Maintain relationships with Key Stakeholders 5. Be part of Senior Leadership Team in India and collaborate at all levels to take TIAA GC to next stage Reporting directly to the Head of TIAA GC, the CAO serves as a key member of the Executive Leadership Team, tasked with leading critical corporate services to support the organization's growth, and enhance the workplace environment. The CAO will ensure that all administrative functions operate cohesively and in alignment with the company's broader strategic objectives, driving continuous improvement and fostering a culture of excellence. Key Responsibilities and Duties 1. Strategic leadership and corporate governance Collaborate with the India Head and executive leadership to shape the strategic direction of administrative and operational functions, ensuring alignment with corporate goals. Provide leadership and strategic oversight for all administrative activities, implementing robust governance frameworks to optimize efficiency and resource utilization. Serve as a trusted advisor to the India Head on organizational strategy, operational improvements, and risk management, including providing insights for long-term business planning. Ensure compliance with all regulatory requirements across the portfolios managed, establishing internal controls and auditing procedures to safeguard the organization's interests. 2. Business management and operational excellence Oversee business management functions, including internal business support services, to ensure seamless and efficient operations across all departments. Develop and implement performance metrics and key performance indicators (KPIs) for administrative functions to drive continuous improvement. Lead the development of business continuity plans, disaster recovery strategies, and crisis management protocols to ensure organizational resilience. Foster a culture of operational excellence by promoting lean principles, process automation, and best practices in administrative management 3. Business continuity and Risk management Develop and maintain comprehensive business continuity and disaster recovery plans, ensuring resilience in the face of operational disruptions. Lead risk management efforts to identify potential threats, assess vulnerabilities, and implement mitigation strategies. Establish crisis management protocols and lead the organization's response during emergencies, ensuring minimal impact on operations. Regularly review and update continuity plans, incorporating lessons learned from incidents and industry best practices. 4. Facilities management and real estate strategy Direct the strategic planning, management, and optimization of company facilities, including site selection, lease negotiation, space planning, and renovations. Oversee the maintenance and upkeep of physical assets, ensuring compliance with safety, health, and environmental standards, while promoting sustainability initiatives. Develop and execute a real estate strategy that aligns with business growth objectives, including the expansion or consolidation of facilities as required. Manage capital projects, including budget oversight, vendor selection, and project timelines, ensuring all facilities-related projects are delivered on time and within budget. 5. Administrative Operations and Corporate Services Lead the administrative services function, encompassing corporate services, travel and transportation, cafeteria, records management, and company events. Streamline administrative processes to improve service delivery, leveraging technology to enhance productivity and reduce administrative burdens. Ensure robust administrative policies and procedures are in place to support organizational needs, providing clear guidelines on procurement, travel, and expense management. Lead initiatives to improve the employee experience related to administrative services, including enhancing workplace amenities and services. Handle various processes related to vendor management including oversight and governance. 6. Security and Safety Oversee the development and implementation of comprehensive security policies and protocols to protect the organization's physical and digital assets. Direct physical security operations, including access control, incident response, emergency preparedness, and surveillance systems. Collaborate with IT and legal teams to ensure that information

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