Tour Desk Agent

Responsibilities

• Effectively check guests into and out of the tour assignments for that morning.
• Coordinate the general office administration for the Vice President of the VOA.
• Provide clerical assistance to the General Manager and Senior Management as necessary.
• Help with routine and special projects for the Vice President, General Manager and/or Senior Management.
• Assist with researching, resolving, and documenting internal and external issues.
• Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts.
• Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory.
• Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries.

Requirements

• High school diploma or GED (college coursework in hospitality a plus).
• 1+ year in customer service, hospitality, or administrative support preferred.
• Friendly, professional communication and guest service skills.
• Organized, detail-oriented, and able to multitask in a fast-paced setting.
• Comfortable with Microsoft Office and handling phones/inquiries.
• Problem-solver with a positive, team-focused attitude.
• Why Westgate?
• Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
• Paid Time Off - Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay - Access Your Earnings When You Need Them
• Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) - Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents
• Career Growth and Advancement Opportunities
• Community Involvement - Give Back and Make an Impact
• This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Additional Information

Pay: $18.00 As a Tour Desk Agent , you'll be the friendly face that sets the tone for an unforgettable guest experience! In this front-facing role, you'll welcome guests with warmth and professionalism, review any pre-arranged incentives, and ensure they're fully prepared for their upcoming resort tour. Your positive attitude and attention to detail help create a seamless start to the tour process while supporting our sales team's success. If you love hospitality, thrive in a fast-paced environment, and enjoy helping guests feel informed and excited, this is the role for you!

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