Dental Practice Manager

About the role

As Dental Practice & Performance Manager, you will lead the day-to-day performance of the practice, with accountability across people, patients, processes, performance and profitability. This is a full-time role that will require you to possess great people skills, have strong attention to detail, You will: Lead, develop and inspire a multi-disciplinary team Set clear expectations and actively manage team performance Monitor and act on key KPIs including utilisation, conversion, and revenue Drive treatment plan uptake through strong TCO support and patient journey optimisation Oversee diary management to balance productivity and patient experience Ensure full compliance with regulatory standards, including CQC Manage cost control, stock, and budget oversight in line with business targets Take ownership of operational processes, identifying risks and driving improvements Handle patient feedback and complaints with professionalism and care Support local growth initiatives including marketing and community presence You will bring a structured, proactive approach, with the ability to remain calm under pressure and make clear, fair decisions.

Requirements

• Experience & Background
• Minimum 5+ years' management experience in a healthcare, dental, or multi-site environment
• Experience managing teams of 5+ direct reports
• A management of related qualification (Preferred)
• Previous experience in a dental or private healthcare setting (Preferred)
• Exposure to KPIs, performance management, and commercial targets
• Strong understanding of practice-level financials (P&L, cost control, revenue drivers)
• Leadership & Capability
• Confident, credible leader who can motivate and challenge teams
• Strong understanding of different leadership styles and when to apply them
• Experience handling HR matters, performance issues, and team development
• Ability to translate business goals into clear actions for the team
• Organised, structured, and solutions-focused
• Patient & Commercial Mindset
• Strong focus on delivering an exceptional patient experience
• Able to manage and resolve patient concerns effectively
• Commercially aware, with the ability to balance patient care and business performance
• Experience supporting treatment conversion and patient journey optimisation
• Mindset & Values (CALM)
• Community - Builds strong, collaborative team environments
• Authenticity - Leads with honesty, fairness, and integrity
• Leadership - Takes ownership and sets clear standards
• Mindfulness - Remains composed, thoughtful, and solutions-focused under pressure
• Why Join Zental
• We are building a modern dental group where people, performance, and patient care are equally valued.
• Work alongside leading clinicians in a premium, fully digital environment
• Clear progression pathways and ongoing development opportunities
• GDC, Professional Indemnity & DBS covered
• Core CPD fully funded
• Employee Referral Scheme - up to £2,950
• Access to Zental Tailored Perks
• Modern, high-spec practices and systems
• Access to Zental Learning Portal
• Our Approach
• At Zental, we believe great practices are built on clarity, consistency, and care.
• We look for leaders who:
• Take ownership
• Act with integrity
• Lead with calm confidence
• Deliver results without compromising experience
• If you are ready to lead a high-performing practice and play a key role in a growing, premium dental group, we would welcome your application.
• Salary is competitive and aligned to experience, with performance-based incentives.
• Apply now to grow your career with Zental.

Benefits

Additional Information

Full-Time | Private Practice | Performance & People Leadership At Zental, we create calm, high-performing environments where exceptional teams deliver outstanding patient care. We are seeking a Dental Practice to lead our Bletchley, Milton Keynes practice - someone who combines commercial awareness, operational excellence, and people leadership with a calm, confident presence. This is a role for a leader who understands how to balance performance, patient experience, and team wellbeing, and who takes ownership of both results and culture.

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