Contact Centre Coordinator
External
Bluescope · Port Kembla, AustraliaPrepare for this interview
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About the role
Join our Australian Steel Markets business in our BlueScope Steel Direct team as a Contact Centre Coordinator based in Port Kembla, NSW . This is a 12-month fixed-term opportunity with hybrid flexibility, where you'll work four days in the office and one day from home. In this role, you'll be one of the first people customers, trades and other enquirers speak with when they need help understanding BlueScope and Lysaght products. You'll listen carefully, ask the right questions and help customers find the information they need, whether that means resolving their enquiry directly or connecting them with the right technical, sales or product expert. This is a role for someone who enjoys helping people, learning product detail and working through practical problems. You'll be part of a supportive team, while also building connections across customer service, marketing, technical, sales and specification teams. Over time, the insights you gather from customer conversations will help improve the way we support customers and respond to changing market needs. What Will You Do? In this customer-focused role, you will: respond to customer, consumer and trade enquiries in a timely and professional way provide accurate product and technical information, or connect customers with the right internal expert work towards first contact resolution wherever possible record enquiries clearly and accurately, including follow-up actions and referrals build relationships across technical, sales, marketing and customer service teams identify customer themes, questions and feedback that may help improve service, campaigns, sales leads or knowledge articles support continuous improvement by sharing practical ideas that improve the customer and employee experience More About You As a customer experience professional you'll have a growth mindset, always looking to improve processes and experiences, and enjoy the process of finding answers and resolving problems. You'll also bring: experience working in a customer-facing environment and creating positive service experiences strong communication skills, with the ability to listen, ask questions and explain information clearly a proactive approach to problem solving and a genuine desire to help people ahigh level of computer competency and ability to learn our IT systems quickly including Salesforce, and Microsoft Office the ability to manage competing priorities while maintaining accuracy and professionalism strong organisational skills and attention to detail the ability to build positive working relationships across a range of teams curiosity, initiative and a willingness to learn new products, systems and processes
Benefits
Additional Information
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like COLORBOND® steel that inspire and protect everything from hospitals to bridges and stadiums.
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