Credit and Collections Tech Ops Analyst

Responsibilities

• Represent CFS AR in technical initiatives, including ERP updates, automation efforts, and system enhancements
• Partner with Credit & Collections and Accounts Receivable teams to define, document, and optimize policies, procedures, and workflows
• Develop deep expertise in Autodesk's Order-to-Cash (OTC) process to identify opportunities for automation and efficiency gains
• Translate business requirements into clear technical specifications; support testing, validation, and successful implementation of solutions
• Drive training and enablement to ensure team readiness, adoption, and effective use of new systems and processes
• Collaborate with cross-functional stakeholders (Tax, Revenue Operations, Treasury, Client Services, etc.) to deliver end-to-end solutions
• Monitor and support reporting needs, ensuring accuracy, consistency, and actionable insights
• Support ad hoc initiatives such as collections campaigns and AR reconciliation projects

Requirements

• 3-5 years of experience in Accounts Receivable, Credit & Collections, or related finance operations
• Strong understanding of the Order-to-Cash (OTC) lifecycle
• Proven experience managing or contributing to cross-functional projects
• Solid understanding of GAAP principles
• Advanced Excel skills; proficiency in Microsoft Office Suite
• Experience with SAP or other large-scale ERP systems
• Experience with Salesforce or similar CRM platforms
• Strong organizational and time management skills, with the ability to manage multiple priorities
• Excellent communication and stakeholder management skills, with the ability to influence across teams
• Demonstrated project management experience (formal or informal)
• Experience working in global or distributed team environments
• Exposure to automation technologies such as RPA
• Experience with emerging technologies, including agentic AI implementations
• Bachelor's degree
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Benefits

Additional Information

Job Requisition ID # 26WD99169 Position Overview This role will support the Customer Financial Services Technical Operations team; a 90+ person Customer responsible for converting approximately $7B USD in annual accounts receivable (AR) into cash. The position drives the successful delivery of technical initiatives, including ERP enhancements, automation programs, and reporting improvements. This role will also play a key role in team training. The Analyst will need to partner cross-functionally to translate business needs into scalable solutions, ensures effective team training and adoption of new tools/processes.

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