Customer Relations Officer

Requirements

• At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)
• At least 2 years of experience
• Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.
• Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• High levels of integrity
• Ability to work independently and as a productive member of a team.
• Ability to work under pressure and meet deadlines.
• Willing to be on rotational weekend duty and answer texts (eg Tenant complaints and enquiries) outside of normal office hours.

Additional Information

Duties and responsibilities: - Develop and maintain positive relations with tenants via regular and proactive communication. - Manage tenants complaints and work to resolve them or provide feedback to Management - Manage and schedule work order requests put in by tenants in a timely manner - Coordinate with contractors for the works - Respond to any emergencies promptly to minimise disruptions to tenant's business - Analyze current SOPs and make recommendations to the Management to improve operating efficiency

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at COLUMBIA REAL ESTATE PTE. LTD.? Share your experience