Account Manger (Cox Business)

About the role

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for

Responsibilities

• You'll be responsible for new account development, plus maintaining and growing your customer base through cross-selling, upselling, renewal and retention. You may manage industry-specific customers or enterprise-level relationships within your home territory. You will:
• Identify new prospects and generate sales opportunities with existing customers.
• Develop and maintain sales plans for assigned accounts.
• Meet with prospective and existing customers to assess technology needs and goals.
• Use a consultative approach to educate and influence prospects and customers about Cox Business products and services.
• Serve as the main point of contact for customers, maintaining in-depth knowledge of their business, industry and key competitors.
• Ensure customer satisfaction throughout the sales cycle and retain an assigned base of existing customers by minimizing controllable churn and renewing contracts.
• Develop strategies and presentations to sell complex bundled voice, data and video solutions.
• Negotiate pricing and products with new and existing customers.
• Serve as a public face for Cox Business in the local community to network, develop and maintain Cox's presence in the market.

Requirements

• This role requires a high level of understanding of Cox's business products, as well as the ability to communicate their benefits clearly and effectively to our business clients. So, it's important that you're a fast learner and an active listener. You also have the following qualifications:
• Minimum:
• A bachelor's degree with 6 years of experience; or a master's degree with 4 years of experience; or 10 years of experience in a related field.
• A valid driver's license, good driving record and reliable transportation.
• Experience using Windows-based PCs, Microsoft Office and a CRM.
• Excellent relationship building, written communication and formal presentation skills.
• Preferred:
• 2 years of experience in telecommunications, technology or cloud sales.
• Knowledge of local market and key contacts.
• Exciting things are happening at Cox. Join us and make your mark today!
• What's in It for You?
• Here's a sneak peek of the benefits you could experience as a Cox employee:
• A competitive salary and top-notch bonus/incentive plans.
• A pro-sales culture that honors what salespeople (like you!) contribute to our success.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.
• Check out all our benefits.

Benefits

Additional Information

Company Cox Communications, Inc. Job Family Group Sales Job Profile Account Manager - CB - CCI Management Level Manager - Non People Leader Flexible Work Option No remote option; must work at a specified Cox location Travel % Yes, 15% of the time Work Shift Day

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