Technical Support Specalist

Responsibilities

• Handle inbound customer queries via phone, email, and other channels
• Diagnose and troubleshoot technical problems with confidence and accuracy
• Proactively provide updates and resolutions through outbound communication
• Maintain and update technical records to ensure accurate documentation
• Liaise with internal teams to escalate and resolve complex issues

Requirements

• We're seeking someone who is a confident and empathetic communicator , with excellent listening skills and a warm, professional telephone manner. You're solution‑focused , genuinely care about resolving issues efficiently, and always look for the best outcome for the customer.
• You'll enjoy working as part of a collaborative team , contributing positively and supporting those around you. You're organised and detail‑oriented , comfortable juggling multiple tasks while maintaining high standards of accuracy.
• Above all, you bring a can‑do attitude and take pride in delivering a consistently positive experience, ensuring every customer feels heard, valued, and satisfied.
• Working Arrangements
• Hybrid Working : After completing a comprehensive training package, you'll transition to a hybrid work model
• Shift Pattern : Late Shift - Includes a mix of 9-5, 11-7 and 1-9 shifts, with one weekend shift (11-7) every 3 weeks and a weekday off in return
• Early Shift - Includes a mix of 6-2, 9-5 shifts, with one weekend shift (9-5) every 3 weeks and a weekday off in return

Additional Information

At Air Products, we reimagine what's possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together - where every voice is heard and everyone knows they belong and matter - we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities. Reimagine What's Possible As a Technical Support Specialist you'll be the go-to expert for resolving technical issues across our entire customer base-before, during, and after delivery. You'll provide hands-on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You'll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.

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