Porter

About the role

A Career that lets your passion shine Deliver a polished, welcoming arrival and departure experience, assisting with valet parking and luggage while proactively engaging guests. Actively identify opportunities to promote and upsell valet parking by clearly communicating its convenience, efficiency and premium benefits. Anticipate guest needs and provide personalised assistance, drawing on a strong understanding of the hotel's facilities, services and experiences. Maintain an immaculate lobby and porte-cochère environment, ensuring these spaces consistently reflect our luxury brand standards. Offer tailored recommendations for local dining, attractions and experiences, enhancing each guest's stay beyond the hotel. Coordinate transportation arrangements including taxis, limousines and airport transfers with efficiency and attention to detail. Collaborate closely with Front Office and Concierge teams to ensure a seamless, joined-up guest experience. What you will bring to the role: A genuine passion for hospitality and pride in representing a luxury brand. A natural ability to connect with guests, delivering personalised, proactive and intuitive service. Confidence in identifying and maximising upselling opportunities while maintaining a guest-first mindset. Strong communication skills, emotional intelligence and professional presentation. Excellent attention to detail with a proactive, solutions-focused approach. Flexibility to work a rotating roster including evenings, weekends and public holidays. Ability to safely undertake manual handling tasks in line with lifting procedures. A valid full Australian driver's licence. Thrive in our Sofitel Gold Coast Broadbeach community: A chef prepared meal complimentary on every shift Laundered uniforms to have you looking and feeling your best A complimentary Sofitel stay experience each year, to celebrate your work anniversary Global discounts across Accor hotels, restaurants, and experiences An additional paid day off during your birthday month Personalised reward program curated to suit your lifestyle Discounted onsite parking, secure bike storage, and convenienct access to public transport Walking distance to Broadbeach's best dining, shopping, and coastline Leaders who invest in your development, coaching, and long-term career A global brand setting standards for French luxury hospitality Apply now and shape the future of your hospitality career with Sofitel. Full Australian working rights are required for this position with the ability to work an average of 20 - 38 hours per week. Full Time and Part Time employment available. Our commitment to Diversity & Inclusion: We're proud to be an inclusive employer that celebrates diversity in all forms. If you require adjustments during the recruitment process, we welcome you to let us know so we can support you.

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