Senior Pharma Operations Associate

Responsibilities

• Serve as the primary operational contact for assigned pharma partners, driving a responsive, solutions‑oriented, and professional experience.
• Develop a strong understanding of each partner's strategic objectives and success metrics, and ensure Tempus' work is aligned to those goals.
• Own recurring partner touchpoints (e.g., status meetings, check‑ins, milestone reviews), including agenda setting, facilitation, and follow‑up.
• Proactively communicate project status, risks, and mitigations to partners, and manage expectations around scope, timelines, and deliverables.
• Collect, synthesize, and relay partner feedback internally; track and close the loop on issues to maintain a high level of trust and satisfaction.
• Collaborate with Account Management / BD to identify and support opportunities for renewal, expansion, and new workstreams based on partner needs.
• Perform structured checks on scientific/technical deliverables (e.g., cohort definitions, variable lists, QC summaries, data dictionaries) to ensure they meet partner requirements and are ready for external delivery.
• Prepare partner‑facing materials such as status reports, slide decks, and delivery summaries that clearly communicate results and next steps.
• Maintain, and interpret analytical dashboards (e.g., Looker, Tableau, Power BI, or similar) to track project performance, timelines, and operational KPIs relevant to customer success.
• Use dashboard insights and metrics to drive conversations with partners and internal teams about performance, risks, and opportunities for improvement.
• Assist in designing and operationalizing pilots or new solution types for pharma partners, including structured feedback capture and iteration.
• Contribute to continuous improvement of Pharma Ops processes, templates, and best practices with a focus on customer experience, scalability, and scientific rigor.
• Ensure adherence to regulatory, privacy, and quality standards, working closely with Legal, Compliance, and Quality.

Requirements

• Required:
• Bachelor's degree, M.Sc or PhD in a relevant field (e.g., Biomedical Sciences, Biomedical Engineering, Bioinformatics, Epidemiology, Biostatistics, Public Health, Pharmacy, or related quantitative/life science discipline).
• 1-5+ years of relevant experience (may include PhD/postdoc work or industry experience) in pharma/biotech, clinical research, RWE/HEOR, diagnostics, healthcare technology, or other health‑data‑driven environments.
• Demonstrated ability to interpret scientific/clinical documentation (protocols, SAPs, SOWs, publications) and translate it into structured requirements.
• Experience in a client‑facing or stakeholder‑facing role with a strong focus on relationship management and customer success.
• Strong organizational and project coordination skills; able to manage multiple partner workstreams and deadlines simultaneously.
• Excellent written and verbal communication skills, including the ability to explain technical/scientific topics to non‑technical stakeholders and represent Tempus with external partners.
• Experience with AI and Generative AI concepts and their application to healthcare, life sciences, or data workflows (e.g., using AI/GenAI to streamline data review, documentation, or analytics).
• Familiarity with oncology, genomics, and/or precision medicine.
• Comfort working with structured datasets, spreadsheets, and basic analytics or visualization tools.
• Ability to generate, maintain, and interpret analytical dashboards (e.g., Looker, Tableau, Power BI, or similar) to monitor and communicate project and customer‑success metrics.
• Understanding of data privacy and regulatory considerations relevant to clinical and real‑world data (RWD) datasets.
• Preferred:
• Experience supporting or coordinating pharma‑sponsored studies, RWE projects, H

Benefits

Additional Information

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. The Senior Pharma Operations Associate plays a key role in planning and executing complex pharma partner projects, with a particular focus on scientifically rigorous implementation of Tempus' data and diagnostic solutions. This role requires advanced training in a quantitative or life science discipline (M.Sc or PhD) and comfort interfacing with both scientific and operational stakeholders. This position is primarily responsible for customer interaction and success: you will serve as a day‑to‑day operational point of contact for pharma partners, ensure their needs are understood and translated into executable plans, and drive high‑quality, on‑time delivery that supports long‑term partner satisfaction and expansion .

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