EdPlus Re-Entry Lead

Requirements

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Profile Summary:
• Job Description:
• This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.
• Do you excel at leading teams in a customer service and support environment? Are you passionate about empowering students to complete their degrees and helping them overcome obstacles? If so, continue reading below for this EdPlus Re-Entry Lead opportunity!
• Want to know more about working at EdPlus? Watch this short video !
• Essential Duties:
• Team Leadership: Cultivates an environment that empowers staff to be proactive as they conduct outreach to resolve obstacles impeding stopped-out students from returning to an ASU program.
• Performance Management: Uses a firm, goal-oriented leadership style to motivate, train, and engage staff. Addresses all aspects of staffing and professional development in a highly consistent manner.
• Quality Assurance: Monitors production and quality of specialist/student interactions, evaluating opportunities to enhance the student experience and benchmark re-enrollment success.
• Complex Problem Solving: Oversees and resolves highly sensitive or complex service problems and student escalations by clarifying issues, determining causes, and explaining the best solutions.
• Cross-Departmental Collaboration: Works closely with financial aid services, student business services, and academic units to re-enter students and set them up for success. Collaborates with key stakeholders to build a comprehensive service approach.
• Adaptability: Learns quickly while continually recognizing and adapting to changing conditions, staying up to date on current policies, alternative program options, and training within the university.
• Other: Assumes or coordinates other duties or projects as assigned or directed.
• Bachelor's degree or higher in a related field.
• Evidence of supervisory/leadership experience in a customer service/support environment.
• Demonstrated strong customer service orientation with a commitment to helping others; experience in coaching, advising, or education preferred.
• Experience supporting online programs and working with students returning to higher education after stopping out.
• Demonstrated understanding and awareness of ASU quick re-entry policies, financial aid, and academic policies.
• Demonstrated ability to develop, facilitate, and maintain strong, collaborative relationships with various population

Benefits

Additional Information

Job Profile: Student Support Services Manager 2 Job Family: Student Support Services Time Type: Full time Max Pay - Depends on experience: $77,300.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.

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