Scheduling Coordinator - Beverly Hills Multispec360 - Full Time 8 Hour Days (Non-Exempt) (Union)

About the role

The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. . Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case. The Scheduling Coordinator schedules patient appointment/follow ups/pre and post operative and/or surgeries as appropriate in the assigned unit/clinic. Obtains authorizations and pre-authorization for services to be rendered in clinic and for surgery. Schedules ancillary appointments as necessary for patients and ensures all provider orders, medical records and authorizations are coordinated and provided to partnering facilities. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent medical records, clearances, and lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services related to surgery and equipment needed for a case. The Scheduling Coordinator will also be responsible to answers patient phone calls, verify insurance benefits, prepare charts for clinic and provides clerical functions for the Beverly Hills Clinic. Must work with any and every physician in the Beverly Hills Clinic. Other duties as assigned. Essential Duties: Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner Greets patients in a courteous and professional manner. Adheres to protect patient confidentiality. Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer systems, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic. Schedules patient appointments in a timely manner, and at the request of the physician, while accommodating patient's needs. This includes but not limited to: pre-operative appointments, post operative appointments, imaging studies, laboratories, procedures and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. Requests and processes authorizations related to surgery and ensures payment for services by verifying benefits with insurance provider. Coordinate pre-operative appointments with patient and providers, including but not limited to: surgical clearances, labs, required imaging and any additional medical records required by surgical team. Maintains and accurately processes pre-operative and post-operative documentation and ensures all records are obtained and provided to surgical team Processes patient documentation related to surgery by communicating with patient and sending to patients preferred clinic(s) and medical facilities. Communicates and schedules surgeries with hospital personnel. This includes submission of proper documentation and ensuring all necessary records are received. Understands the protocols for scheduling patients and gives proper patient instructions. Notifies patient of upcoming appointments in a timely manner. Proactively m

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Company Intel

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