Director, Solutions CoE - Operations

About the role

Strategy & Operations is an instrumental function for the Global Solution Engineering Center of Excellence to help evolve the Solutions Organization into the next generation of talent, drive alignment between Product and Sales, and accelerate Salesforce's path to $50B. The Director of Program Management will own and drive key initiatives across the CoE, with a primary focus on leveraging data and analytics to inform strategy, drive decision-making, and accelerate the execution of critical projects. This role will ensure that data-driven insights, dashboards, and analytics are at the forefront of the CoE's decision-making processes, enabling better outcomes across the organization. Their primary focus will be executing against the objectives laid out in the Solution Engineering CoE V2MOM, including support of the global Solutions Engineering G4G process as well as global Solution Engineering High Performance Culture rollout & execution. The Director will partner with Solutions Executives, Product Executives, and other key stakeholders across Salesforce to develop and execute strategies that align with organizational goals. In this capacity, the Director will lead cross-functional initiatives to improve operational effectiveness, align teams, and drive performance at scale. The role will also be responsible for creating dashboards and reporting tools that track progress, measure success, and identify opportunities for optimization.

Responsibilities

• Program Management Leadership: Lead the end-to-end execution of global programs, ensuring alignment with key objectives and milestones. Develop comprehensive program plans, tracking systems, and reporting tools to ensure transparency.
• Drive Strategy and Innovation: Leverage data and analytics to continuously refine and adapt strategies. Work with cross-functional teams to drive innovative solutions, ensuring that the Solutions CoE delivers maximum impact in line with Salesforce's broader goals.
• Skills & Expertise Required:
• Collaboration and Stakeholder Management: Excellent interpersonal and communication skills with a proven ability to work across functions and geographies. Skilled at managing and influencing stakeholders at all levels, acting as a connector between technical and non-technical stakeholders
• Proactive and Results-Oriented: Self-motivated, resourceful,

Additional Information

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

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