Interchange Business Analyst

Responsibilities

• Analyze downgraded and reclassified card transactions to determine root causes and document findings with clear supporting evidence
• Trend client interchange performance and identify patterns, exceptions, and drivers that affect qualification outcomes
• Communicate research findings, issue impacts, and recommended actions to clients in a clear and actionable manner
• Validate test files during key implementation timeframes to support upcoming association changes and reduce operational impact
• Partner with internal teams to investigate issues, align on resolution steps, and provide guidance on interchange-related questions
• Configure or support automation-related reporting and services to improve analysis, monitoring, and operational efficiency
• Build working knowledge of interchange processes, merchant submissions, card brand rules, and Fiserv platform requirements to support accurate analysis
• Use artificial intelligence (AI) tools such as Microsoft Copilot, prompting techniques, or similar technologies to improve research, analysis, and workflow efficiency
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
• Experience you'll need to have:
• 3+ years of experience in financial services, banking, payment processing, credit card processing, or a related risk-focused environment
• 3+ years of experience analyzing card interchange processes, qualification outcomes, transaction exceptions, or merchant submission issues
• 3+ years of experience performing root cause analysis, trend analysis, and issue resolution in a client-facing or operational environment
• Experience communicating technical findings, issue impacts, and recommended actions to clients and internal stakeholders
• Experience configuring, supporting, or maintaining automation reporting, automated services, or similar operational workflows
• Experience learning new systems, tools, and workflows quickly, including use of proprietary platforms such as IMS or similar systems, with the ability to ramp up through on-the-job training
• Experience using artificial intelligence (AI) tools such as Microsoft Copilot, effective prompting techniques, or similar productivity tools in an analytical work environment
• Bachelor's Degree in Business, Finance, Analytics, or a related field or equivalent combination of education, related experience and/or military experience
• Experience that would be great to have:
• Experience working with card brand rules and regulations
• Experience with transaction processing systems and payment platform operations
• Experience collaborating across operations, client support, technology, and product teams
• Certified Business Analysis Professional (CBAP) certification or equivalent certification or equivalent combination of education, related experience and/or military experience
• How you'll work:
• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• Sponsorship:
• Benefits at Fiserv:
• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medica

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Interchange Business Analyst About your role: As an Interchange Business Analyst, you will evaluate interchange qualification performance and investigate issues tied to merchant transaction submissions across Fiserv platforms. You will work with clients and cross-functional teams to identify root causes, interpret card brand rules, and recommend corrective actions. Your work helps reduce financial risk, improve client outcomes, and support accurate transaction processing.

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