Senior Manager, Information Security & Compliance

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As the adoption of Salesforce for critical applications in the enterprise accelerates, so does the requirement for our prospects and customers to learn more about how we keep their data secure. The Senior Manager, Information Security will be the interface between Salesforce Security and our customers and prospects to ensure they are successful with their own internal compliance and vendor-management efforts related to Salesforce. Salesforce Security and Compliance Expert for Customers and Prospects Strategic Security Partnership: Serve as a trusted security advisor by developing a deep understanding of customer business objectives, risk posture, and strategic challenges, ensuring alignment between customer requirements and Salesforce security capabilities. Customer Assurance & Trust: Act as the primary security representative for customers, prospects, and internal stakeholders, leading responses to security, risk, and compliance assessments, questionnaires, and due diligence requests. Executive Stakeholder Engagement: Build and strengthen customer trust through executive-level security discussions, briefings, and strategic engagements with customers, prospects, and key decision-makers. Security & Compliance Thought Leadership: Serve as a Subject Matter Expert (SME) on Salesforce's security, privacy, compliance, reliability, and architectural capabilities, effectively articulating and advocating Salesforce's trust posture in customer-facing interactions. Cross-Functional Security Advocacy: Partner closely with Product Management, Engineering, Legal, Privacy, and Security teams to ensure customer-facing security messaging, documentation, and responses accurately reflect current capabilities and best practices. Vulnerability & Risk Management: Review, analyze, and interpret customer-generated security findings, penetration test reports, and risk assessments, collaborating with internal teams to drive timely remediation and risk mitigation. Incident Response Support: Act as the customer-facing security escalation point during security incidents, partnering with Incident Response, Support, and Engineering teams to ensure effective communication and resolution. Contractual & Compliance Advisory: Collaborate with Legal, Privacy, and Compliance teams to address customer-specific contractual, regulatory, and compliance requirements. Field Enablement & Security Positioning: Develop and deliver security and compliance enablement programs for Sales, Services, and Partner teams, ensuring consistent messaging, positioning, and customer engagement best practices. Product Roadmap Influence: Consolidate customer security and compliance requirements and provide actionable insights to Product Management and Engineering teams to help shape the security product roadmap. Security Content Development: Contribute to the creation and maintenance of security and compliance collateral, including white papers, security questionnaires, customer assurance documentation, and best-practice guides. Service Expertise Development: Maintain deep expertise across Salesforce products and services by collaborating with product teams and global subject matter experts to stay current on emerging security capabilities and industry trends. Regulatory & Industry Engagement: Partner with Public Policy and Regulatory Affairs teams to support industry consultations, regulatory initiatives, and evolving compliance requirements relevant to customers and Salesforce. Desired Skills and Experience Bachelor's degree with 10+ years of experience in information security, security architecture, governance, risk and compliance, with a meaningful portion spent in customer-facing or external-stakeholder roles. Good understanding of the regulatory environment in India as it pertains to public sector procurement practices, Government e-Marketplace (GeM), and Ministry of Electronics and Information Technology (MeitY) SaaS empanelment requirements. Familiarity with public sector tendering processes. Experience interpreting the intent of specific customer questions and mapping them to industry-standard controls. Experience conducting

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