Senior Content Producer

About the role

At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there? ROLE PURPOSE: As a Senior Content Producer at Ten Lifestyle Management Group, you are responsible for producing and refining high-quality content across a variety of formats and platforms. You manage the full content lifecycle-ideating, writing, editing, production, and optimizing-to ensure our materials meet the highest editorial and brand standards. In addition to content creation, you will support the organization, publishing, and ongoing management of content within Ten's digital platforms. You will apply content design principles to help structure information clearly, improve discoverability, and create intuitive member experiences across our digital channels. Your role requires adaptability, ownership, and a forward-thinking approach to content creation. You embrace change management and the use of advanced tools, including AI, to improve efficiency and enhance output. You collaborate with internal teams, subject matter experts, and external partners to create compelling content that resonates with our audiences and supports our business objectives. RESPONSIBILITIES: Research, write, and edit content spanning travel, dining, lifestyle, and partner promotions, as well as eCRM, events, guides and articles Support the Head of Content in identifying and recommending editorial direction for new projects. Create and adapt content across multiple formats, including print, digital, audio, and video. Organize, tag, publish, and maintain content within Ten's digital platforms, ensuring content is accurately categorized, discoverable, and aligned to member needs and journeys. Apply content design principles to structure information clearly, improve usability, and support engagement across member-facing digital experiences. Manage content publishing workflows across web, app, and other digital channels, ensuring content is presented accurately and effectively. Contribute to content governance activities, helping maintain content quality, consistency, metadata standards, and platform best practices. Execute quality control from end-to-end of the content process, ensuring quality, consistency, and adherence to editorial guidelines. Model adoption of AI tools in production to ensure our processes remain relevant, up-to-date, and efficient. Maintain a deep understanding of brand voice, ensuring all content is engaging, accurate, and on-message. Monitor content performance, gather insights, and continuously optimize for impact and engagement. Provide mentorship to junior team members, instilling Content team values and editorial excellence. EXPERIENCE REQUIRED: At least six years of experience in professional content creation, content publishing, or digital content management. Experience working within customer-facing digital platforms, ecommerce, travel, media, loyalty, membership, or similar environments is advantageous. ROLE SPECIFIC COMPETENCIES: Exceptional writing, editing, and proofreading skills with an eye for detail and clarity. Ability to produce multimedia content (written, audio, and video) using appropriate tools and AI-driven solutions. Strong organizational and time management abilities, with the capacity to handle multiple projects. Flexibility and resilience in adapting to evolving content needs and new technologies. Accountability for content performance and engagement metrics, with an ability to identify and act on opportunities for improvement. Experience organizing and managing content using taxonomies, metadata, tagging frameworks, or similar content management approaches. Understanding of content discoverability, user journeys, and digital content best practices, with the ability to balance editorial quality and member experience. Proficiency in content management systems, including content publishing, metadata management, tagging, and content governance. Familiarity with AI-assisted content creation and optimization tools. A collaborative mindset, with the ability to work effectively within a dynamic team and stakeholders across the broader business. Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of

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