CS - HMI Group Lead (tsmc team2) - Hsinchu

Responsibilities

• Strategy Implementation
• Lead and drive the realization of planned results, monitor tsmc HC RD customer satisfaction, handle and/or monitor the handling of escalations, manage relationships with customers, monitor key performance indicators and take corrective measures if needed.
• Business Optimization & Organizational Development
• Handle and leading internal project A3 , CI.
• Leading hot escalation and bring tool from down to up.
• Decision making
• Takes decisions of an operational nature. Operates within a light tactical business environment with a planning horizon of up to three months.
• Operates within clear business-directions, relevant design principles and risk & compliance directives.
• Leadership and output realization
• Stakeholder management
• Creates a relevant network of stakeholders of in- and external counterparts. Organizes an adequate feedback loop on achieved results and secures reliable business insights. Explains and convinces internal and external parties about chosen solutions, based on content-driven arguments.
• Stakeholders are typically other Team Leaders of department heads.
• Knowledge and information management
• Keeps up with internal and external developments and ensures development, transfer and retention of knowledge and information, initiates new ways of working to optimize processes.
• Inclusion and diversity
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Requirements

• Extensive experience in diverse work areas in field/operations management with proven working and thinking level.
• Experienced in leading or influencing a team in a complex customer facing environment is preferred.
• Bachelor's degree in engineering related field is required and Masters Degree is preferred.
• Seeking candidates with strong people skills and proven leadership ability to build and lead a high-performing team.
• 2 yeas experience for leader experience and welling to step to larger leader scope

Additional Information

Context Coordinates and ensures execution of multiple activities which are specific as to goal and content. The activities require at least advanced vocational working and thinking level (experienced Bachelors). The interaction with other teams requires a good understanding of the interfaces with other disciplines/parties. Supervises work of ≥10 subordinates.

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